IT Support Technician — Associate

Astranis Space Technologies

Apr 3

Applications are closed

Job
Full-time
Entry Level
IT & Cybersecurity
San Francisco

Requirements

Excellent customer service
Understanding of troubleshooting techniques
Exhibits critical thinking skills
Able to take notes and remember directions
Experience with Windows, MacOS, and/or Linux
Highly motivated with an interest in helping and teaching others
Able to perform duties autonomously without much supervision
Bonus:
Experience with Network troubleshooting
Experience with Microsoft 365
Familiarity with troubleshooting/updating scripts
Comfortable with replacing hardware in laptops and desktops

Responsibilities

Assist with support tickets and escalate as needed
Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
Help with inventory management
Keep documentation on infrastructure, policies, and procedures up to date
Account management, troubleshooting, and password resets
Assisting with infrastructure upgrades and larger projects
Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
Collaborate with team members to address IT challenges as they arise

FAQs

Are Associate positions at Astranis open to recent graduates with Bachelor's degrees?

Yes, Associate programs at Astranis are designed for students and recent graduates who have received their Bachelor's degree.

What is the typical duration of an Associate program at Astranis?

Associate programs at Astranis typically last for twelve weeks.

What kind of work can Associates expect to do at Astranis?

Associates at Astranis have the opportunity to work on challenging projects and solve hard problems related to satellite technology.

Can Associates at Astranis work on projects that involve hardware/software going to space?

Yes, many past interns have designed and tested hardware/software that is heading to space on Astranis' satellites.

Astranis Space Technologies

Small, low-cost communications satellites, in higher orbits.

Engineering & Construction

Industry

201-500

Employees

2015

Founded Year

Mission & Purpose

Astranis is building small, low-cost telecommunications satellites. Our mission is to help get online the 4 billion people who are without internet access.