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Job

IT Support Technician — Associate

💼 Graduate Job

San Francisco

AI generated summary

  • You must have excellent customer service, troubleshooting skills, critical thinking, OS experience, motivation, autonomy, and a willingness to help others. Bonus points for network/Microsoft 365 knowledge, script expertise, and hardware replacement.
  • You will provide IT support, manage employee accounts and inventory, update documentation, assist with infrastructure upgrades, and collaborate with engineering teams at Astranis Space Technologies.

Graduate Job

IT & CybersecuritySan Francisco

Description

  • Associate programs at Astranis typically last for twelve weeks, and are salaried roles designed for students and recent graduates who have received their Bachelor's degree. 
  • As an Associate, you will have an amazing opportunity to work on hard problems — we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis. 

Requirements

  • Excellent customer service
  • Understanding of troubleshooting techniques
  • Exhibits critical thinking skills
  • Able to take notes and remember directions
  • Experience with Windows, MacOS, and/or Linux
  • Highly motivated with an interest in helping and teaching others
  • Able to perform duties autonomously without much supervision
  • Bonus:
  • Experience with Network troubleshooting
  • Experience with Microsoft 365
  • Familiarity with troubleshooting/updating scripts
  • Comfortable with replacing hardware in laptops and desktops

Education requirements

Currently Studying
Bachelors

Area of Responsibilities

IT & Cybersecurity

Responsibilities

  • Assist with support tickets and escalate as needed
  • Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
  • Help with inventory management
  • Keep documentation on infrastructure, policies, and procedures up to date
  • Account management, troubleshooting, and password resets
  • Assisting with infrastructure upgrades and larger projects
  • Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
  • Collaborate with team members to address IT challenges as they arise

Details

Work type

Full time

Work mode

hybrid

Location

San Francisco