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IT Support Technician — Associate

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Astranis Space Technologies

Apr 3

  • Job
    Full-time
    Entry Level
  • IT & Cybersecurity
  • San Francisco
  • Quick Apply

AI generated summary

  • You must have excellent customer service, troubleshooting skills, critical thinking, OS experience, motivation, autonomy, and a willingness to help others. Bonus points for network/Microsoft 365 knowledge, script expertise, and hardware replacement.
  • You will provide IT support, manage employee accounts and inventory, update documentation, assist with infrastructure upgrades, and collaborate with engineering teams at Astranis Space Technologies.

Requirements

  • Excellent customer service
  • Understanding of troubleshooting techniques
  • Exhibits critical thinking skills
  • Able to take notes and remember directions
  • Experience with Windows, MacOS, and/or Linux
  • Highly motivated with an interest in helping and teaching others
  • Able to perform duties autonomously without much supervision
  • Bonus:
  • Experience with Network troubleshooting
  • Experience with Microsoft 365
  • Familiarity with troubleshooting/updating scripts
  • Comfortable with replacing hardware in laptops and desktops

Responsibilities

  • Assist with support tickets and escalate as needed
  • Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
  • Help with inventory management
  • Keep documentation on infrastructure, policies, and procedures up to date
  • Account management, troubleshooting, and password resets
  • Assisting with infrastructure upgrades and larger projects
  • Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
  • Collaborate with team members to address IT challenges as they arise

FAQs

Are Associate positions at Astranis open to recent graduates with Bachelor's degrees?

Yes, Associate programs at Astranis are designed for students and recent graduates who have received their Bachelor's degree.

What is the typical duration of an Associate program at Astranis?

Associate programs at Astranis typically last for twelve weeks.

What kind of work can Associates expect to do at Astranis?

Associates at Astranis have the opportunity to work on challenging projects and solve hard problems related to satellite technology.

Can Associates at Astranis work on projects that involve hardware/software going to space?

Yes, many past interns have designed and tested hardware/software that is heading to space on Astranis' satellites.

Astranis Space Technologies

Small, low-cost communications satellites, in higher orbits.

201-500
Employees
2015
Founded Year

Mission & Purpose

Astranis is building small, low-cost telecommunications satellites. Our mission is to help get online the 4 billion people who are without internet access.