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IT Support Technician I

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
  • Tampa

AI generated summary

  • You must have hands-on IT support experience with PC, software, peripherals, active directory, Windows OS, Office 365, Mac OS, phones, DNS, DHCP, LAN/WAN, printers, and open source technologies. Excellent troubleshooting skills, customer service, and ability to work collaboratively are a must.
  • You will be responsible for configuring hardware and software, resolving helpdesk tickets promptly, collaborating with IT teams, documenting issues, and setting up equipment for users at WebstaurantStore.

Requirements

  • Ability to commute to our Tampa, FL office. Due to the hands-on nature of some tasks, this position is not fully remote.
  • Drive and initiative, the desire to constantly improve upon skillset and knowledge base
  • PC, software and peripheral support experience
  • Excellent troubleshooting and problem-solving skills
  • Understanding of Active Directory, Windows OS, Office 365, Mac OS, iPhone and Android phones, DNS, DHCP, LAN / WAN, and printers
  • Experience with Open Source technologies
  • Excellent customer service skills
  • Ability to work well in a collaborative team environment
  • Ability to multi-task and address tasks and issues in order of priority.
  • Creativity in finding solutions to reoccurring issues.
  • Ability to self-manage and self-motivate while working from home or in the office
  • Real-word technology support experience - intern/externships are acceptable

Responsibilities

  • PC, hardware and software configuration
  • Respond to helpdesk calls and tickets and resolve them in a timely manner
  • Work with existing support team and other areas of IT to ensure every issue is fully addressed
  • Properly document issues, licensing and equipment distribution
  • Participate in, and sometimes lead, projects to support the IT infrastructure
  • Set up new equipment for new and existing users.

FAQs

What is the compensation for this position?

The compensation for this position starts at $26.50/hr.

What are the primary responsibilities of an IT Support Technician I in this role?

The primary responsibilities include PC, hardware and software configuration, responding to helpdesk calls and tickets, working with the existing support team to address all issues, documenting issues and equipment distribution, participating in projects to support the IT infrastructure, and setting up new equipment for users.

What qualifications and skills are required for this position?

Applicants should have experience with PC, software, and peripheral support, excellent troubleshooting and problem-solving skills, knowledge of Active Directory, Windows OS, Office 365, Mac OS, iPhone and Android phones, DNS, DHCP, LAN / WAN, printers, and experience with Open Source technologies. Excellent customer service skills, the ability to work well in a team environment, and real-world technology support experience are also required.

Is this position fully remote?

This position is not fully remote, as there are hands-on tasks that require being on-site at our Tampa, FL office. A hybrid in-office/work from home schedule is available after an initial training period.

What benefits are offered with this position?

We offer a comprehensive benefits package including paid time off, health, dental and vision insurance coverage, wellness programs, gym membership reimbursement, a free on-site fitness center, childcare DCRA, 401k with company match, and remote work availability. Our Pennsylvania and Tampa headquarters also feature a free on-site fitness center.

Is there room for growth and advancement in this position?

Yes, this position provides opportunities for growth and skill development by working on a variety of tasks, taking on complex projects, and assuming additional responsibilities within the IT infrastructure team.

Our mission: To offer busy foodservice professionals superior service, fast shipping, and the best selection and prices.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2004
Founded Year

Mission & Purpose

Since our start in 2004, WebstaurantStore.com has succeeded in creating and fostering an innovative, easy-to-use website that meets the purchasing needs of foodservice professionals throughout the world. Our warehouses located across the United States mean that we are able to serve both North American and international customers with great speed – many items located in our warehouses are ready to ship within one business day! As one of the largest food service supply companies on the Internet, WebstaurantStore.com has a team of skilled developers, programmers, content writers, technical support staff, purchasers, and warehouse employees working together to ensure we provide our customers the best in price, service, and industry knowledge. Thanks to the hard work and innovative ideas of our employees, WebstaurantStore.com has been repeatedly ranked as one of the fastest growing companies in Pennsylvania.