FAQs
What is the main purpose of the IT Team Leader position?
The main purpose of the IT Team Leader position is to ensure effective support across the Field Services and Support perimeter and assist in the continuous enhancement of the FSS support organization in alignment with Group Technology and business objectives.
What are the key responsibilities of this role?
Key responsibilities include people management, finance management, project management, and service management, including recruiting and coaching team members, participating in budget elaboration, managing project activities, and monitoring service delivery.
What technical skills are required for this position?
Required technical skills include intermediate knowledge of Windows OS, MacOS, Android, and Mobile iOS, strong knowledge of Microsoft O365, basic knowledge of Device MDM, Active Directory, Networking, and experience in Retail is a plus.
What project management skills are necessary?
Candidates should be organized, autonomous, possess solid communication and analytical skills, demonstrate proactivity and team spirit, be client-oriented, and familiarity with Agile Methodology is a plus.
Are there specific service management skills expected for this role?
Yes, candidates should have detailed knowledge of Service Now or similar tools for incident, problem, change, and asset management, as well as a deep understanding of ITIL processes, especially in incident, change, and problem management.
What soft skills are important for the IT Team Leader role?
Important soft skills include people management (for small teams), good oral and written communication, problem-solving abilities, and active listening.
What language skills are required for this position?
Candidates must be proficient in German (mother tongue or equivalent, C1-C2) and fluent in English (C1-C2).
Is prior experience in a similar position required?
Yes, experience in a similar position is required.
What is the company's approach to diversity and inclusion?
The company values diversity in arts, cultures, and human skills and fosters an environment of freedom, collegiality, loyalty, solidarity, empathy, curiosity, courage, humility, and integrity.
Does the position involve any reporting responsibilities?
Yes, the IT Team Leader is responsible for monitoring and reporting on the delivery and support of Business services, as well as producing and sharing KPIs.