FAQs
What is the main role of the IT Technical Support Team Lead?
The main role of the IT Technical Support Team Lead is to oversee operations, ensure compliance, coach technical support staff, and collaborate with various teams to enhance service delivery and maintain business continuity.
Is prior experience required for this position?
Yes, experience in IT Infrastructure with a focus on technical support and operations is required.
Are ITIL certifications necessary for this role?
ITIL Certifications are advantageous but not required.
What educational qualifications do I need to apply for this job?
A degree or equivalent qualification in Information Technology or a related field is required.
Does the company offer opportunities for professional development?
Yes, the company provides extensive career and training opportunities both nationally and internationally.
What benefits are offered with this position?
Benefits include a competitive salary, contributory pension scheme, life assurance, private medical insurance, flexible working hours, 25 days annual leave, and more.
Is there an option for flexible working hours?
Yes, flexible working hours are offered along with the potential to work 2 days a week from home.
How many annual leave days does this position allow?
The position allows for 25 days of annual leave, with the option to buy or sell up to 5 days.
Will I have to promote Information Security awareness as part of the job?
Yes, promoting Information Security awareness is a key aspect of the role.
Is there support available for application implementation and maintenance?
Yes, providing support for application implementation, upgrades, and maintenance is part of the responsibilities of this role.