Logo of Huzzle

IT Technician (all genders)

image

Zalando

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Logistics
    IT & Cybersecurity
  • Erfurt

AI generated summary

  • You have IT education, experience in 1st/2nd-level support, knowledge of networks (TCP/IP, VLAN), strong service orientation, communication skills, and proficiency in German and English.
  • You will provide 1st and 2nd level IT support, troubleshoot desktop and network issues, monitor infrastructure, and stay updated on tech developments.

Requirements

  • You have completed an education in the IT field, such as a System Administrator, Network Administrator, IT Specialist, or IT Administrator.
  • Ideally, you have professional experience in 1st and 2nd-level support and are comfortable working with networks like TCP/IP, VLAN, Ethernet, or Wi-Fi. With this knowledge and your strong service orientation, you effectively resolve issues and ensure the delivery of IT services.
  • You take full responsibility for your tasks and proactively contribute ideas within the team to optimise support procedures, documentation processes, and knowledge transfer while continuously improving IT structures.
  • You actively shape your team's success and are an essential point of contact. With your strong communication skills, you share your expertise clearly, sustainably, and in a way adapted to your colleagues' knowledge level.
  • You preferably have good written and spoken skills in both German and English.

Responsibilities

  • As a point of contact for 1st and 2nd level support, you oversee our network structure across all workstations (Windows) and production areas (Linux), ensuring IT services are provided to all employees.
  • You independently troubleshoot issues in the desktop, printer, and mobile areas. Additionally, you develop and implement technical solutions based on our established support principles.
  • You monitor our network infrastructures (hardware, TCP/IP, routers, Wi-Fi) and analyse issues in WLAN and LAN using relevant network protocols.
  • You stay updated with new applications and technological developments, continuously expanding your knowledge and skills to support the IT team and our employees best.

FAQs

What is the primary role of an IT Technician at Zalando?

The primary role of an IT Technician at Zalando is to provide high-quality IT support to employees in the logistics center and ensure that the IT infrastructure runs smoothly by troubleshooting issues and implementing technical solutions.

Is there any specific educational background required for this position?

Yes, candidates should have completed an education in the IT field, such as a System Administrator, Network Administrator, IT Specialist, or IT Administrator.

What kind of support levels does the IT Technician handle?

The IT Technician oversees 1st and 2nd level support for IT services provided to all employees.

What types of systems will I be working with?

The IT Technician will work primarily with Windows workstations and Linux production areas.

Are there opportunities for professional development?

Yes, Zalando provides support for development through their Zalando training platform, allowing employees to continuously expand their skills.

Do I need experience in network troubleshooting?

Ideally, candidates should have professional experience in 1st and 2nd level support and be comfortable with networks like TCP/IP, VLAN, Ethernet, or Wi-Fi.

Is language proficiency required for this position?

Preferably, candidates should have good written and spoken skills in both German and English.

Will I be working independently or as part of a team?

The role requires you to work both independently and as part of a motivating team, where you actively contribute to achieving operational daily goals.

What benefits are offered to employees?

Zalando offers a variety of benefits including a permanent employment contract, employee shares program, discounts on products, paid volunteering days, vacation days, health and wellbeing options, and mental health support.

Can I apply if I don’t meet every single requirement listed?

Yes, candidates are encouraged to apply even if they do not meet every requirement, as they may still be the right fit for the role or other roles within the company.

What is the work schedule like for this position?

The fixed shift times are from 05:37 AM to 02:07 PM for the early shift and from 01:51 PM to 10:21 PM for the late shift.

Is there a focus on diversity and inclusion in the hiring process?

Yes, Zalando is committed to being inclusive by design and does not discriminate based on gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status.

Europe’s leading online platform for fashion and lifestyle.

Retail & Consumer Goods
Industry
10,001+
Employees
2008
Founded Year

Mission & Purpose

Zalando is a leading European online platform for fashion and lifestyle, offering a wide range of clothing, footwear, accessories, and beauty products from various brands. Their ultimate mission is to provide customers with a seamless and inspiring shopping experience, blending fashion with technology to create innovative solutions. The purpose of Zalando is to revolutionise the fashion industry by offering a diverse and inclusive shopping environment where customers can discover and purchase the latest trends and styles conveniently online. They aim to empower people to express their individuality through fashion while fostering sustainability and ethical practices within the industry.