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IT Technologist

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CAE

Jul 3

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • IT & Cybersecurity
  • Montréal

Requirements

  • The ideal candidate will possess the following:
  • 1-3 years of experience in IT Support / Helpdesk role or similar
  • (IT graduates with no experience will also be considered)
  • Proficiency in English language both written & verbal
  • Excellent communication and customer service skills
  • Excellent analytical and troubleshooting skills using logic and search engines
  • Self-motivated and able to think on one’s feet unsupervised
  • Fast learning skills due to dynamically changing, fast-paced environment
  • Excellent attention to details and ability to self-organize the busy workload
  • Great patience, stress tolerance and ability to multitask / juggling priorities
  • Technical skills in IT Infrastructure: Laptops, Mobile Devices, Windows Operating Systems and MS Office packages
  • A technical school, an IT degree or relevant equivalent experience
  • Available to start as early as 5am
  • Ability to commute between site with their car

Responsibilities

  • Configure, deploy, and relocate corporate laptops, desktops, monitors, headsets, docking stations, printers, mobile devices, and ad-hoc hardware & software
  • Onboard new hires and Offboarding of existing personnel
  • Maintain IT hardware & Software in the asset database
  • Log incidents and requests in the IT Service Management system (BMC Helix)
  • Install, configure, and troubleshoot company applications
  • Support MS Office products (Office 365, Microsoft Teams), Windows 10/11 Enterprise and other apps using remote access tools and in person
  • Support CAE instructors in resolving classroom issues
  • Ad-hoc work on exciting new projects, deploying new software & hardware solutions
  • Collaborate with other IT teams located worldwide in all time-zones
  • The core working hours 8am-5pm, Mon-Fri with occasional out of hours work.
  • Ad-hoc travel to other CAE offices may be required

FAQs

What is the job title for the position being offered?

The job title is IT Technologist.

Where is the IT Technologist position located?

The position is based in Montreal, Canada at the CAE Training Center.

What company is hiring for this IT Technologist role?

The company hiring is CAE, a high-technology company focused on civil aviation, defence, and security.

What are the main responsibilities of the IT Technologist?

The main responsibilities include configuring and deploying IT equipment, onboarding and offboarding personnel, logging incidents in the IT Service Management system, supporting Microsoft Office products, and collaborating with global IT teams.

What is the expected experience level for candidates applying for this position?

Candidates should ideally have 1-3 years of experience in an IT Support or Helpdesk role, although IT graduates with no experience may also be considered.

What skills are essential for the IT Technologist position?

Essential skills include proficiency in English, excellent communication and customer service abilities, analytical and troubleshooting skills, technical skills in IT infrastructure, and self-motivation.

What type of educational background is preferred for the IT Technologist role?

A technical school background, an IT degree, or relevant equivalent experience is preferred.

What working hours can the IT Technologist expect?

The core working hours are from 8 AM to 5 PM, Monday to Friday, with occasional out-of-hours work.

Will the IT Technologist need to travel for the job?

Yes, there may be ad-hoc travel required to other CAE offices.

How important is multitasking for this role?

Multitasking is very important, as candidates must be able to juggle priorities effectively while maintaining attention to detail and managing a busy workload.

Is it necessary for candidates to have experience with specific technologies?

While specific experience is not mandatory, familiarity with technologies such as Windows 10/11, Office 365, and general IT infrastructure is beneficial.

What tools will the IT Technologist be expected to use?

The IT Technologist will be expected to use tools like remote access applications, help desk software (BMC Helix), and various IT configuration and troubleshooting tools.

What qualities are desirable in a candidate for this position?

Desirable qualities include great patience, stress tolerance, the ability to self-organize, and the capacity to learn quickly in a dynamic environment.

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CAE

Defence & Aerospace
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

Culture & Values

  • Empowerment

    We give our employees the freedom to succeed by enabling them to deliver, take initiatives and make decisions at their level, while always maintaining accountability. With our “can-do” attitude, we are empowered to find solutions for all stakeholders – customers, shareholders and colleagues – in order to deliver on our commitments.

  • Innovation

    Thinking outside the box got us far and will get us even further, because we continuously look for creative solutions in everything that we do. We stay alert, agile and adaptable so as to quickly spot opportunities that can drive growth, success and continuous improvement. For us, innovation is not a department, it’s a state of mind.

  • Integrity

    Since our business is built on trust, we adhere to the highest moral standards. Integrity is the core of everything we do because it makes us a better team, gives confidence to our stakeholders, reinforces loyalty, courage and resilience, and creates a sense of community. We believe in clear, truthful communication: we celebrate the positive and learn together from the negative. Customers, employees and shareholders all deserve honesty, transparency and responsiveness.

  • Excellence

    We aim to be the very best at everything that we do. Employees, customers and shareholders know that they can depend on us because we never give up. To continuously achieve excellence, we are proactive in terms of leadership, planning, execution and long-term vision. We have a winning mindset: not only do we fulfill our customer needs with the best quality, but we anticipate and go beyond.