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IVR Tester

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Virtusa

Jan 20

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • Software Engineering
    IT & Cybersecurity
  • Chennai

Requirements

  • Atleast 8 to 10 years work experience in QA - Manual + Functional Automation
  • Knowledge on web services or API testing
  • Should have good experience in writing SQL queries
  • Experience as testing engineer with emphasis on IVR, telecommunications domain (with CTI, Agent functionalities) in contact center space.
  • Must have previous IVR testing experience, like IVR application familiarity (speech & DTMF systems)
  • Prior experience with using Cyara tool and creating test cases in Cyara
  • Ability to analyze and generate system test plan/test cases based on given specification/BRD's/requirement
  • Ability to set up test data and execution of test cases, produce test execution report and help development team by providing required test data for bug fixes
  • Must have experience in testing E2E functionality in telecom domain.
  • Should have experience on using Octane tool
  • Knowledge of testing Gen AI Prompts, LLM models will help executing roles & responsibilities
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and collaboration abilities

Responsibilities

  • Experience as testing engineer with emphasis on IVR, telecommunications domain (with CTI, Agent functionalities) in contact center space.
  • Must have previous IVR testing experience, like IVR application familiarity (speech & DTMF systems).
  • Prior experience with using Cyara tool and creating test cases in Cyara.
  • Ability to analyze and generate system test plan/test cases based on given specification/BRD's/requirement.
  • Ability to set up test data and execution of test cases, produce test execution report and help development team by providing required test data for bug fixes.
  • Must have experience in testing E2E functionality in telecom domain.
  • Should have experience on using Octane tool.
  • Knowledge of testing Gen AI Prompts, LLM models will help executing roles & responsibilities.

FAQs

What is the minimum experience required for the IVR Tester position?

The minimum experience required is 8 to 10 years in QA, including manual and functional automation.

What technical skills are essential for this role?

Essential technical skills include knowledge of web services or API testing, proficiency in writing SQL queries, and prior experience in IVR testing, particularly in the telecommunications domain.

Is previous experience with the Cyara tool necessary?

Yes, prior experience using the Cyara tool and creating test cases within it is required for this position.

What type of testing experience is emphasized for this role?

The role emphasizes testing within the IVR and telecommunications domain, including experience with CTI and Agent functionalities in the contact center space.

Are there any additional skills that are considered beneficial for this job?

Yes, beneficial skills include the ability to analyze and generate system test plans/test cases, experience with E2E functionality testing in the telecom domain, familiarity with the Octane tool, and knowledge of testing Gen AI Prompts and LLM models.

What soft skills are required for the IVR Tester position?

Strong problem-solving skills, attention to detail, excellent communication, and collaboration abilities are required.

Does Virtusa provide opportunities for professional development?

Yes, Virtusa is committed to both professional and personal development, providing exciting projects and opportunities to work with state-of-the-art technologies.

Does Virtusa have a policy on equal opportunity employment?

Yes, Virtusa is founded on principles of equal opportunity and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, or veteran status. All employment decisions are based on qualifications, merit, and business need.

Is prior experience in the telecommunications domain important for this role?

Yes, prior experience in the telecommunications domain is crucial as the role requires testing E2E functionality within this space.

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Virtusa

Business transformation that lasts starts with Engineering First.

Technology
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

Virtusa Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.

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