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Jo Malone London - Assistant Manager - John Lewis - 37.5 Hours

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The Estée Lauder Companies Inc.

9d ago

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You need experience in fast-paced retail, supervisory skills, commercial awareness, and strong communication, organisation, prioritisation, and delegation abilities. Drive self-development too.
  • You will lead and develop a high-performing team, ensure brand standards, manage staffing and sales targets, oversee training, and maintain operational efficiency to enhance customer experience.

Requirements

  • Experience in a fast-paced retail and/or consumer facing environment
  • Ability to drive self-development
  • Supervisory experience
  • Commercial understanding and awareness of industry
  • Effective communication, organisational, prioritisation and delegation skills

Responsibilities

  • - recruiting, leading, coaching and developing a highly engaged team to consistently deliver Brand expectations on sales and service, operations and product
  • - ensuring the Brand image is reflected through all Brand standards
  • - Review staffing rotas to ensure that staffing levels in all areas are in line with the counter to meet expected service levels
  • - Communicate and review daily/weekly targets, taking appropriate action where necessary
  • - Ensure team awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
  • - Keep up to date with competitor activities and missed opportunities
  • - Effectively use and encourage the teams use of social media, leveraging opportunities to drive the business, protect and enhance the Brand image
  • - Deliver the Brand Strategy, ensuring the delivery of an effective local plan
  • - Plan and implement local marketing & events initiatives, aligned to Retailer activity
  • - Using the Education Team strategy, ensure the team are up to date with product knowledge and skill sets enable team members success
  • - Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
  • - Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life
  • - Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Sales & Education Manager where appropriate
  • - Deliver Brand education via the digital tools and resources available to upskill Point of Sale teams
  • - Deliver a consumer recruitment and retention strategy to grow a loyal consumer base
  • - Develop and drive up to date knowledge of product with teams in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs
  • - Demonstrate ELC leadership qualities acting as a role model at all times
  • - Recruit, induct, retain and develop high calibre team in line with Company processes
  • - Ensure all team members are aware of Company standards, Policies and Procedures that relate to their role
  • - Develop talent and capabilities of the team, promoting a culture of development through coaching and feedback, acting as a role model at all times
  • - Provide clear goals, and expectations to help and support the team to achieve and maintain the required standard of conduct and job performance, following the Company performance management procedures where necessary
  • - Ensure absence is managed according to the Company attendance policy
  • - Identify skills gaps and training needs of team, ensuring training is received utilising existing Company tools effectively
  • - Communicate effectively with the team ensuring appropriate cascade of information and creating a culture of high engagement
  • - Conduct performance reviews with the team, in line with Company guidelines to identify strengths and development needs, taking appropriate action to support development or below standard performance, setting clear objectives
  • - Plan and communicate to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
  • - Review retail standards on a daily basis and communicate Company expectations to the team to ensure standards are maintained
  • - Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
  • - Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
  • - Ensure all information requests are fulfilled accurately, within deadlines set
  • - Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
  • - Create and maintain a safe working environment for consumers ensuring that all team members adhere to Company and Retailer Policies and Procedures
  • - Ensures that all team are aware of their health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of ‘Acceptable’ during audits
  • - Manage daily replenishment, taking appropriate action where necessary
  • - Maximise sales performance by utilising all commercial reports before making commercial decisions
  • - Plan and communicate the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
  • - Identify stock package issues, and take corrective action, informing the Area Sales & Education Manager when out of direct control
  • - Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
  • - Encourage teams to identify trends and make suggestions to enhance product performance

FAQs

What is the job title for this position?

The job title is Assistant Manager for Jo Malone London at John Lewis.

What are the primary responsibilities of the Assistant Manager?

The primary responsibilities include driving sales turnover, leading and developing the team, ensuring brand standards are maintained, and planning local marketing initiatives.

What qualifications are essential for this role?

Essential qualifications include experience in a fast-paced retail environment, supervisory experience, commercial understanding of the industry, and effective communication and organizational skills.

Is the role full-time or part-time?

The role is a full-time position, comprising 37.5 hours per week.

Where is the job located?

The job is located in Solihull, England.

Are there opportunities for team development in this role?

Yes, there are opportunities for team development through coaching and feedback, as well as identifying skills gaps and training needs.

How does the Assistant Manager contribute to sales performance?

The Assistant Manager contributes by maximizing sales performance through effective management of commercial reports, planning promotions, and ensuring optimal staffing levels.

What is the schedule for this position?

The schedule is full-time with variable shifts.

Does the role involve any operational responsibilities?

Yes, the role involves planning and communicating to ensure excellent operational standards, managing stock movements, and ensuring adherence to health and safety policies.

Does Estee Lauder Companies support diversity in hiring?

Yes, Estee Lauder Companies is an equal opportunities employer and encourages applications from qualified candidates regardless of various backgrounds.

The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.