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Jo Malone London - Retail Manager - John Lewis - 37.5 Hours

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The Estée Lauder Companies Inc.

10d ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You should have retail experience, supervisory skills, commercial awareness, and strong communication, organization, prioritization, and delegation abilities.
  • You will lead and develop a sales-driven team, manage operations and standards, enhance customer experiences, execute marketing plans, and ensure product knowledge while driving brand loyalty.

Requirements

  • - Experience in a fast-paced retail and/or consumer facing environment
  • - Ability to drive self-development
  • - Supervisory experience
  • - Commercial understanding and awareness of industry
  • - Effective communication, organisational, prioritisation and delegation skills

Responsibilities

  • The Counter Manager is responsible for supporting the Brand in driving sales turnover and market share through the creation of a consumer focused culture;
  • They are accountable for achieving this by;
  • recruiting, leading, coaching and developing a highly engaged team to consistently deliver Brand expectations on sales and service, operations and product,
  • ensuring the Brand image is reflected through all Brand standards
  • Review staffing rotas to ensure that staffing levels in all areas are in line with the counter to meet expected service levels
  • Communicate and review daily/weekly targets, taking appropriate action where necessary
  • Ensure team awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
  • Keep up to date with competitor activities and missed opportunities
  • Effectively use and encourage the teams use of social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
  • Deliver the Brand Strategy, ensuring the delivery of an effective local plan
  • Plan and implement local marketing & events initiatives, aligned to Retailer activity.
  • Using the Education Team strategy, ensure the team are up to date with product knowledge and skill sets enable team members success
  • Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
  • Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
  • Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Sales & Education Manager where appropriate
  • Deliver Brand education via the digital tools and resources available to upskill Point of Sale teams.
  • Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
  • Develop and drive up to date knowledge of product with teams in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs.
  • Demonstrate ELC leadership qualities acting as a role model at all times.
  • Recruit, induct, retain and develop high calibre team in line with Company processes
  • Ensure all team members are aware of Company standards, Policies and Procedures that relate to their role
  • Develop talent and capabilities of the team, promoting a culture of development through coaching and feedback, acting as a role model at all times
  • Provide clear goals, and expectations to help and support the team to achieve and maintain the required standard of conduct and job performance, following the Company performance management procedures where necessary
  • Ensure absence is managed according to the Company attendance policy
  • Identify skills gaps and training needs of team, ensuring training is received utilising existing Company tools effectively
  • Communicate effectively with the team ensuring appropriate cascade of information and creating a culture of high engagement
  • Conduct performance reviews with the team, in line with Company guidelines to identify strengths and development needs, taking appropriate action to support development or below standard performance, setting clear objectives
  • Plan and communicate to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
  • Review retail standards on a daily basis and communicate Company expectations to the team to ensure standards are maintained
  • Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
  • Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
  • Ensure all information requests are fulfilled accurately, within deadlines set
  • Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
  • Create and maintain a safe working environment for consumers ensuring that all team members adhere to Company and Retailer Policies and Procedures
  • Ensures that all team are aware of their health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of ‘Acceptable’ during audits.
  • Manage daily replenishment, taking appropriate action where necessary
  • Maximise sales performance by utilising all commercial reports before making commercial decisions
  • Plan and communicate the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
  • Identify stock package issues, and take corrective action, informing the Area Sales & Education Manager when out of direct control
  • Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
  • Encourage teams to identify trends and make suggestions to enhance product performance

FAQs

What is the job title for this position?

The job title is Retail Manager for Jo Malone London at John Lewis.

What are the primary responsibilities of the Counter Manager?

The primary responsibilities include driving sales turnover, leading a highly engaged team, ensuring Brand standards are upheld, and managing operations and product.

What qualifications are necessary for this role?

Essential qualifications include experience in a fast-paced retail environment, supervisory experience, commercial understanding, and effective communication and organizational skills.

Is experience in a consumer-facing environment required?

Yes, experience in a fast-paced retail and/or consumer-facing environment is essential for this role.

How many hours is the job scheduled for?

The job is scheduled for 37.5 hours per week.

Where is the job located?

The job is located in Solihull, England.

How does the company support team development?

The company supports team development through coaching, feedback, performance reviews, and by ensuring training needs are identified and addressed.

What kind of culture does the Brand aim to create?

The Brand aims to create a consumer-focused culture that emphasizes excellence in service and a "surprise and delight" experience.

Are there specific policies for managing refunds and complaints?

Yes, all refunds and complaints must be managed in line with Company guidelines to achieve a satisfactory conclusion.

Does the position involve planning and implementing marketing initiatives?

Yes, the role involves planning and implementing local marketing and event initiatives aligned with retailer activity.

Is there a focus on social media usage in this role?

Yes, effectively using social media to drive the business and enhance the Brand image is encouraged.

Are diversity and inclusion important in the hiring process?

Yes, Estee Lauder Companies is an equal opportunities employer and encourages applications from all qualified candidates, regardless of various demographics.

The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.