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Jr. Construction Software Support (Available to Vancouver Island residents ONLY)

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Construction & Surveying
    IT & Cybersecurity
  • Saanich

Requirements

  • Mandatory experience required.
  • Construction Experience; Framing or Acoustical Ceilings or Concrete or Carpentry or General Contracting
  • General construction principles
  • Genuine interest in transitioning from the field to an office setting into a tech role
  • Customer care - genuinely enjoy helping people
  • Work in a team environment
  • Spoken Language: Fluent English

Responsibilities

  • Shift start times may vary depending on company needs/requirements
  • Learn and be conversant in all aspects of the Plexxis WinBid and RTO system (Estimating Software)
  • Be proactive in recognizing and efficiently resolving issues
  • As required, diagnose, trouble-shoot and follow-up on issues dealing with implementations
  • Identify and escalate situations requiring urgent attention
  • Successfully interact with customers - offering support, training and presentations
  • Proactively reach out to customers for feedback on progress of implementation
  • Prioritize obtaining a client's opinion of a successful implementation
  • Contribute to creating exceptional NPS (Net Promoter Score)

FAQs

Is this position available to residents outside of Vancouver Island?

No, this position is only available to Vancouver Island residents.

What type of experience is required for this role?

Mandatory experience in construction is required, specifically in areas such as framing, acoustical ceilings, concrete, carpentry, or general contracting.

What is the salary range for this position?

The salary range for the Jr. Construction Software Support position is between $61,500.00 and $82,500.

Will I receive training for Plexxis ERP Software?

Yes, as part of the role, you will learn and be conversant in all aspects of the Plexxis WinBid and RTO system and provide support and training to customers.

Do I need to have a background in technology for this position?

While a direct background in technology is not mandatory, a genuine interest in transitioning from a construction role to a tech role is essential.

What type of work environment can I expect at Plexxis?

Plexxis offers a casual and social working environment built on mutual respect and collaboration among a hard-working team dedicated to delivering quality results.

Are there any unique perks offered by Plexxis?

Yes, Plexxis provides a range of unique perks including a company gym, games room, themed theatre, a fully functional kitchen and BBQ area, access to local walking trails, and paid after-hours.

Is customer care an important aspect of this job?

Yes, customer care is crucial, and the role requires a genuine enjoyment in helping people and providing exceptional support.

Will I need to work in a team environment?

Yes, this position requires the ability to work effectively in a team environment.

What is Plexxis's primary focus?

Plexxis is exclusively dedicated to providing ERP software solutions for the wall and ceiling trade, emphasizing efficiency and profitability for contractors in this field.

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