FAQs
What is the primary role of a Jr. Customer Success Manager at Lightcast?
The primary role is to develop customer relationships that promote retention and loyalty, ensuring customers are satisfied with products and services while helping them achieve their desired outcomes.
What are the major responsibilities of the Jr. Customer Success Manager?
Major responsibilities include customer onboarding, relationship management, monitoring customer health metrics, success planning, advocacy for customer needs, upselling and renewals, issue resolution, providing training and support, and tracking key customer success metrics.
What experience is required for the Jr. Customer Success Manager position?
The position requires 1-3+ years in a Customer Success, Account Manager, or similar role, preferably with experience in customer growth, adoption, and issue resolution.
Is a Bachelor’s degree preferred for this role?
Yes, a Bachelor’s degree is preferred for the Jr. Customer Success Manager position.
What type of experience is preferred in relation to the industry?
Customer management experience in a software, data, or SaaS environment is preferred.
What skills are important for this role?
Important skills include analytical abilities, critical thinking, problem-solving, stakeholder management, influencing, and strong communication skills, particularly for engaging with executive-level customers.
How does Lightcast support diversity and inclusion in the workplace?
Lightcast is committed to equal employment opportunity and diversity, equity, and inclusion, encouraging professionals from all backgrounds to join their teams.
What does the onboarding process entail for new customers?
The onboarding process involves guiding new customers to understand and effectively use the product/service.
Are there opportunities for professional growth within this position?
Yes, there are opportunities for upselling, renewals, and potentially collaborating with various internal teams, providing a pathway for professional growth.
Where is Lightcast headquartered?
Lightcast is headquartered in Moscow, Idaho.
Is this position fully remote?
Yes, the position is remote.