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Jr. Customer Success Manager - Remote

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Lightcast

11d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Moscow
  • Quick Apply

AI generated summary

  • You should have 1-3+ years in Customer Success or Account Management, a degree preferred, software/SaaS experience, strong relationship-building skills, and data analysis proficiency.
  • You will onboard customers, manage relationships, monitor retention metrics, develop success plans, resolve issues, provide training, and track key customer success metrics.

Requirements

  • 1- 3+ years in a Customer Success, Account Manager, or similar role, that includes customer growth, adoption, and issue resolution
  • Bachelor’s degree preferred
  • Customer management experience in a software, data, or SaaS environment preferred.
  • Sales/selling methodology and techniques
  • Demonstrated ability to engage in positive relationships to collaborate across multiple company functions (Sales, Services, Marketing, Product, etc.).
  • Consistent track record in collaborating and building positive customer relationships, including at the executive level.
  • History of presenting compelling presentations to executive-level customers, contacts, and internal stakeholders.
  • Extensive experience analyzing data and making meaningful deductions from the data.
  • Active Discovery, Analytical, Change Management, Critical Thinking, Executive Presence, Influencing, Lifecycle Management, Managing Ambiguity, Negotiation, Product Acumen, Problem-Solving, and Stakeholder Management

Responsibilities

  • Customer Onboarding: Guide new customers through onboarding, ensuring they understand the product/service and how to use it effectively.
  • Relationship Management: Build strong, long-lasting customer relationships through regular communication and proactive support.
  • Customer Retention: Monitor customer health metrics, identify at-risk accounts, and implement retention strategies.
  • Success Planning: Develop and execute customer success plans to ensure customers achieve their goals and objectives.
  • Advocacy: Act as the voice of the customer within the company, providing feedback to internal teams to improve products, services, and customer experiences.
  • Upselling and Renewals: Identify opportunities for upselling and work with sales teams to drive renewals.
  • Issue Resolution: Address and resolve customer issues and concerns in a timely and effective manner.
  • Training and Support: Provide training, resources, and support to help customers maximize the value of our products/services.
  • Metrics and Reporting: Track and report on key customer success metrics, including customer satisfaction, retention, and product usage.

FAQs

What is the primary role of a Jr. Customer Success Manager at Lightcast?

The primary role is to develop customer relationships that promote retention and loyalty, ensuring customers are satisfied with products and services while helping them achieve their desired outcomes.

What are the major responsibilities of the Jr. Customer Success Manager?

Major responsibilities include customer onboarding, relationship management, monitoring customer health metrics, success planning, advocacy for customer needs, upselling and renewals, issue resolution, providing training and support, and tracking key customer success metrics.

What experience is required for the Jr. Customer Success Manager position?

The position requires 1-3+ years in a Customer Success, Account Manager, or similar role, preferably with experience in customer growth, adoption, and issue resolution.

Is a Bachelor’s degree preferred for this role?

Yes, a Bachelor’s degree is preferred for the Jr. Customer Success Manager position.

What type of experience is preferred in relation to the industry?

Customer management experience in a software, data, or SaaS environment is preferred.

What skills are important for this role?

Important skills include analytical abilities, critical thinking, problem-solving, stakeholder management, influencing, and strong communication skills, particularly for engaging with executive-level customers.

How does Lightcast support diversity and inclusion in the workplace?

Lightcast is committed to equal employment opportunity and diversity, equity, and inclusion, encouraging professionals from all backgrounds to join their teams.

What does the onboarding process entail for new customers?

The onboarding process involves guiding new customers to understand and effectively use the product/service.

Are there opportunities for professional growth within this position?

Yes, there are opportunities for upselling, renewals, and potentially collaborating with various internal teams, providing a pathway for professional growth.

Where is Lightcast headquartered?

Lightcast is headquartered in Moscow, Idaho.

Is this position fully remote?

Yes, the position is remote.

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Lightcast

We unlock new possibilities in the labor market.

Technology
Industry
501-1000
Employees
2000
Founded Year

Mission & Purpose

Our name changed to Lightcast in 2022, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.

Culture & Values

  • Live the mission

    We genuinely care about the work we do and never lose sight of the human behind the data.

  • Innovate, inside and out

    We take personal responsibility for finding new and better ways to do all things—large and small, internally and externally.

  • Give customers the unexpected

    We aim to exceed customer expectations and seek opportunities to excite and delight with every interaction.

  • Hide nothing, own everything

    We strive to be transparent in our actions, own our mistakes, and remain humble in our approach.

  • Teamwork makes the data work

    We work together, respect our differences, play to our strengths, and celebrate our successes. #crushedit

Benefits

  • Work/life Balance

    We believe work-life balance is key to our success. We offer flexible work schedules based on your team and your needs. Everyone starts with two weeks of PTO, in addition to our nine paid holidays and one week of sick time.

  • Health & Wellness

    Your health matters to us. Medical, dental, and vision coverage? You got it—for you and your dependents. We also provide a 401K plan with a company match, life insurance, short and long-term disability, HSA, FSA, legal advice, and so much more. We want you to be the best you you can be.

  • Parental Leave

    We are a family-friendly workplace. We offer 6 weeks of maternity leave coverage, and 2 weeks of parental leave coverage, so families can take the time to enjoy their new additions!

  • End the Year with a Bang

    At Lightcast, we close our offices the last week of every year, so you can recharge for the new year and enjoy time with friends and loved ones.

  • Mission Minded

    Our company mission is to unlock new possibilities in the labor market, and we care deeply about improving lives around us. To show our dedication to this goal, we have an annual “day of service” to encourage employees to work with local organizations doing good in our communities.

  • Employee Ownership

    Lightcaster's think and act like company owners. We recognize and reward that commitment by granting every employee with ownership shares to benefit from the growth and success of the company. We depend on our team, and we celebrate our wins together.

  • Added Perks

    Whether you’re in the rolling hills of northern Idaho in U.S., in picturesque Basingstoke, England or in your own home office, we want you to feel at home while at work. Our perks vary by location and include an on-site gym, free snacks and drinks (including an espresso bar), weekly company-sponsored happy hours, parking, gas, or public transit benefits, and more!