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Jr. Support Engineer

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RWS Group

19d ago

  • Job
    Full-time
    Entry & Junior Level
  • Software Engineering
    IT & Cybersecurity
  • Indore

AI generated summary

  • You should have 0-1 year of experience, knowledge of AWS, ticketing tools, strong documentation skills, and good English communication abilities, along with decision-making and organizational skills.
  • You will provide 24x7 L1 support, monitor infrastructure, respond to alerts, resolve technical issues, track problems, meet SLAs, and collaborate with stakeholders for timely resolutions.

Requirements

  • Minimum 0-1 year of experience in a similar role.
  • Should be having an understanding on cloud technologies (AWS preferred).
  • Good understanding of ticketing tools.
  • Knowledge of monitoring tools is a plus advantage.
  • Proficiency in documentation.
  • Ability to work well on its own or with a team into 24x7x365 environment.
  • Good command over English language is a must.
  • Excellent written and verbal communication skills.
  • Good organizational skills.
  • Should have decision making capability.

Responsibilities

  • 24x7x365 on L1 support (in rotational shift) to monitor the infrastructure.
  • Fast and effective response to the alerts and notifications from a range of systems.
  • Proactively ensuring the highest levels of systems and infrastructure availability.
  • Identify, investigate, resolve, and escalate technical problems in accordance with established guidelines and documentation.
  • Monitor and track raised issues to ensure timely resolution.
  • Work as a team to meet service level agreements (SLAs).
  • Collaborate with various stakeholders to resolve reported issues.

FAQs

What are the working hours for the Jr. Support Engineer role?

The working hours are 24x7x365, with shifts assigned on a rotational basis.

Is prior experience required for this position?

A minimum of 0-1 year of experience in a similar role is preferred.

Which cloud technologies should I be familiar with?

An understanding of cloud technologies, with a preference for AWS, is needed for this role.

Are there opportunities for career growth within RWS Technology Services?

Yes, RWS Technology Services encourages professional development and offers opportunities for career advancement.

What tools will I need to use in this role?

You should have a good understanding of ticketing tools, and knowledge of monitoring tools is considered an advantage.

Is proficiency in English required for this position?

Yes, a good command over the English language, along with excellent written and verbal communication skills, is a must.

Will I be working independently or as part of a team?

You will work as part of a team, but the ability to work independently in a 24x7x365 environment is also important.

What types of technical problems will I be expected to handle?

You will identify, investigate, resolve, and escalate technical problems in accordance with established guidelines and documentation.

Is there a focus on service level agreements (SLAs) for this role?

Yes, meeting service level agreements (SLAs) is a key responsibility for this position.

What is the primary goal of the Jr. Support Engineer?

The primary goal is to proactively ensure the highest levels of systems and infrastructure availability and provide fast, effective responses to alerts and notifications.

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RWS Group

Take global further

Technology
Industry
5001-10,000
Employees
1958
Founded Year

Mission & Purpose

We are the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with people globally by communicating business critical content at scale, and enabling the protection and realization of their ideas and innovations. We work with 90 of top 100 global brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide.