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(Junior) Customer Service Agent (US Market)

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Raisin

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Banking & Finance
  • Manchester

AI generated summary

  • You should have an interest in FinTech, problem-solving skills, customer service experience, and knowledge of banking. Be proactive, organized, and fluent in English, based in/near Manchester.
  • You will learn the platform, answer customer inquiries, understand needs for solutions, optimize workflows, support banking functions, and collaborate on problem-solving and projects.

Requirements

  • Interest in Financial Services / FinTech / Open Banking.
  • A genuine interest in solving problems and a passion for helping others.
  • Compatibility with a hybrid work environment.
  • Customer Service experience and understanding of deposit products, payments, and banking (preferred).
  • Proactive, self-motivated and organised style of work in fast-paced environments.
  • Solution-driven and results-oriented approach.
  • Fluent and professional level of English language.
  • Based in/near our Manchester HQ.

Responsibilities

  • Learn about the Raisin platform, business model, and systems to be able to support customers in the US market.
  • Answer customer questions across voice and digital channels efficiently.
  • Listen and understand the needs of our customers to create customer-oriented solutions.
  • Create and implement optimised workflows and processes.
  • Support our platform’s banking functions.
  • Work across teams to creatively solve problems and complete projects.

FAQs

What is the primary role of a Junior Customer Service Agent at Raisin US?

The primary role involves learning about the Raisin platform to support customers in the US market, answering customer inquiries, creating customer-oriented solutions, and collaborating with other teams to solve problems and complete projects.

What kind of customer service experience is preferred for this position?

Experience in customer service and an understanding of deposit products, payments, and banking are preferred for this role.

Which markets does Raisin US operate in?

Raisin US operates in the United States market, while also being part of the larger Raisin family, which has operations in Germany and the UK.

What type of work environment does Raisin US promote?

Raisin US promotes a dynamic work environment that allows employees to collaborate in a hybrid format, typically coming into the office two to three times a week.

What benefits are offered to employees at Raisin US?

Employees benefit from an annual personal training budget, access to continuous learning tools like Babbel, snacks and drinks at the office, generous leave policies, pension contributions, and the opportunity to participate in team-building events and annual retreats.

Is fluency in English a requirement for this position?

Yes, a fluent and professional level of English is required for the Junior Customer Service Agent role.

Where is the headquarters of Raisin US located?

The headquarters of Raisin US is located in Manchester, UK.

What is the culture like at Raisin?

The culture at Raisin is open and caring, focused on fostering an environment where everyone feels welcome and comfortable, driven by a diverse team from over 75 nationalities.

Do I need to be based near the office to apply?

Yes, candidates should be based in or near the Manchester HQ to be compatible with the hybrid work environment.

Are there opportunities for personal development at Raisin US?

Yes, Raisin US invests in employee development, providing an annual personal training budget of £1,700 and four full training days each year.

Finance
Industry
501-1000
Employees
2012
Founded Year

Mission & Purpose

Raisin is a financial technology company that provides a digital platform for consumers to access a wide range of savings products and investment opportunities across Europe. Their ultimate mission is to empower customers to achieve better financial outcomes by offering competitive rates and a diverse selection of financial products. Their purpose is to simplify the savings and investment process, enhance financial transparency, and enable consumers to make informed decisions to maximize their wealth and financial security.