FAQs
What is the primary role of a Junior Customer Service Agent at Raisin US?
The primary role involves learning about the Raisin platform to support customers in the US market, answering customer inquiries, creating customer-oriented solutions, and collaborating with other teams to solve problems and complete projects.
What kind of customer service experience is preferred for this position?
Experience in customer service and an understanding of deposit products, payments, and banking are preferred for this role.
Which markets does Raisin US operate in?
Raisin US operates in the United States market, while also being part of the larger Raisin family, which has operations in Germany and the UK.
What type of work environment does Raisin US promote?
Raisin US promotes a dynamic work environment that allows employees to collaborate in a hybrid format, typically coming into the office two to three times a week.
What benefits are offered to employees at Raisin US?
Employees benefit from an annual personal training budget, access to continuous learning tools like Babbel, snacks and drinks at the office, generous leave policies, pension contributions, and the opportunity to participate in team-building events and annual retreats.
Is fluency in English a requirement for this position?
Yes, a fluent and professional level of English is required for the Junior Customer Service Agent role.
Where is the headquarters of Raisin US located?
The headquarters of Raisin US is located in Manchester, UK.
What is the culture like at Raisin?
The culture at Raisin is open and caring, focused on fostering an environment where everyone feels welcome and comfortable, driven by a diverse team from over 75 nationalities.
Do I need to be based near the office to apply?
Yes, candidates should be based in or near the Manchester HQ to be compatible with the hybrid work environment.
Are there opportunities for personal development at Raisin US?
Yes, Raisin US invests in employee development, providing an annual personal training budget of £1,700 and four full training days each year.