FAQs
What is the primary responsibility of a Junior Manager in Technical Operations & Support at Zalando?
The primary responsibility is to combine technical expertise with a strong understanding of core business functions, independently troubleshoot and resolve technical issues, provide guidance to partners and stakeholders, drive process improvements, and maintain up-to-date documentation.
What kind of experience is required for this position?
Candidates are expected to have 1-2 years of experience in a similar role, particularly in IT support focused on software solutions.
What skills are necessary for success in this role?
Essential skills include troubleshooting expertise, strong communication abilities, stakeholder management, technical affinity, and a collaborative mindset.
Is knowledge sharing an important aspect of this position?
Yes, maintaining and updating knowledge resources is a vital part of the role to ensure both team members and customers have access to the latest information.
Can I still apply if I don’t meet all the requirements listed?
Yes, you are encouraged to apply even if you don’t meet every requirement, as you may still be the right candidate for this or other roles.
How many vacation days do employees start with?
Full-time employees start with 27 days of vacation a year.
Are there opportunities for professional development?
Yes, Zalando offers a training platform and biannual peer-to-peer reviews to support employee development.
Is there an option to work from abroad?
Yes, employees can work from abroad for up to 30 working days a year.
What kind of work environment can I expect?
The work environment is hybrid, allowing for up to 60% remote work per week, depending on team collaboration needs.
Are there any benefits specifically related to family services?
Yes, family services including counseling and support are available to employees.
Do you offer support for mental health?
Yes, mental health support and coaching are available to all employees.
How does Zalando ensure inclusivity during the hiring process?
Zalando assesses candidates based only on qualifications, merit, and business needs, and welcomes applications from diverse backgrounds without considering personal details like pictures, age, or marital status.