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Junior Property Operations Associate

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Greystar

22d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Real Estate & Property
  • Amsterdam

AI generated summary

  • You should be proficient in Microsoft Office, have customer service experience in hospitality, be fluent in Dutch and English, and possess strong communication, organizational, and problem-solving skills.
  • You will engage with residents, manage sales and lettings, ensure seamless move-ins, handle financial reports, maintain records, use property software, and assist with marketing events.

Requirements

  • Good level of general education.
  • Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
  • Proficiency in using property operation systems. Training will, however, be provided.
  • Dutch and English verbal and written communication skills.
  • Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
  • The ability to create atmosphere, influence people positively and great communication skills.
  • Evidence of organization skills in combination with customer service.
  • Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
  • A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
  • Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, eye for detail, taking decisions and/or action when required.
  • Proficient at using social media & online and web tools/resources for gathering and presenting research and information.
  • Fluent Dutch/English verbal and written communication skills.
  • Numerical / administrative skills necessary to complete the above activities.
  • Educated to Bachelor (HBO) level or equivalent experience (Hotel School / Facility Management).
  • Knowledge of Landlord/Tenant Legislation.

Responsibilities

  • Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
  • Completes various administrative and other reports and performs other duties as assigned or as necessary.
  • Responsible for all sales and lettings activities, greeting and qualifying prospects, conducting property tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
  • Responsible for all viewing activities ensuring that the Property meets the required company standards, follow up calls are carried out and feedback is received following all viewings.
  • Responsible for monthly financial reporting and weekly invoice handling, processing payments and deposits.
  • Completion of all documentation, recording and maintaining file notes and residents records.
  • Uses the property management software application (Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
  • Undertakes marketing and event activities to promote the property (e.g. attending university open days) and organize regular events and monitors competitor activity.

FAQs

What is the main role of a Junior Property Operations Associate at Greystar?

The main role involves supporting the community's marketing and lease-up strategy to achieve occupancy, revenue, and maximize resident satisfaction by performing activities related to leasing to residents and other administrative duties.

What qualifications are required for this position?

A good level of general education, proficiency in Microsoft Office (Word, Excel, Outlook), and verbal and written communication skills in both Dutch and English are required. Proficiency in property operation systems is preferred, but training will be provided.

What type of customer service experience is essential for this role?

Excellent customer service skills and significant experience in a sales or host role, particularly in accommodation, hospitality, leisure, or reservations/membership environments are essential.

What software will I be using in this position?

You will be using property management software applications, specifically Yardi, to track apartment availability, record leasing activities, manage resident and prospect data, and capture demographic information.

Is knowledge of landlord/tenant legislation necessary for this role?

While it is desirable to have knowledge of landlord/tenant legislation, it is not explicitly required for this position.

What are the essential skills needed for this role?

Essential skills include excellent communication, organizational abilities, a proactive approach to problem-solving, and numerical or administrative skills to handle various tasks effectively.

Will there be opportunities for marketing or event organization in this position?

Yes, the role includes undertaking marketing and event activities to promote the property, such as attending university open days and organizing regular events.

Is a Bachelor’s degree required for this position?

A Bachelor's degree is not strictly required, but being educated to a level equivalent to a Bachelor’s (HBO) or having relevant experience, such as from a Hotel School or in Facility Management, is desirable.

What kind of reporting responsibilities will I have?

You will be responsible for monthly financial reporting, weekly invoice handling, processing payments and deposits, and completing various administrative reports.

What is the team environment like for this position?

The ideal candidate should be a team player who is approachable, welcoming, and displays professionalism in both work and personal presentation.

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Greystar

A Leading, Fully-Integrated Global Real Estate Company

Real Estate
Industry
10,001+
Employees
1993
Founded Year

Mission & Purpose

Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies. Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 20,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process. Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.

Benefits

  • Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs

  • Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

  • Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

  • Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child

  • Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you