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K-12 District Engagement Advocate

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Canva

14d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Education & Teaching
  • Austin
  • Quick Apply

AI generated summary

  • You have experience in the US District Education Market, customer success, tech implementation, communication, business planning, community management, and a growth mindset.
  • You will manage district relationships, provide strategic support, analyze user data, drive engagement, and ensure successful Canva implementation within schools.

Requirements

  • Experience with the US District Education Market. You understand classroom efficiency solutions and are able to communicate with Instructional Technology Specialists and teachers on how Canva can improve student learning outcomes through design and collaboration.
  • Customer Success Expertise. You are comfortable driving retention and fostering engagement with software solutions at a district level.
  • Excellent Collaboration skills. You enjoy working alongside your direct team as well as with cross-functional teams.
  • Experience with Implementing new Technologies. You have a deep understanding of how schools roll out new technologies and how district-wide deployments are most effective.
  • Effective Communication skills. You create clarity through your communication by making complex things simple. You can confidently present your ideas and tell a compelling story to customers and the broader team.
  • Strong Business Planning Skills. You have the ability to move from planning all the way through to implementation and complete projects that deliver high impact.
  • Experience in Community Management. You understand social media standard processes and tactics for educating audiences.
  • Growth Mindset. You're eager to learn and develop your skills whilst having fun along the way!

Responsibilities

  • Own the school district lifecycle. You'll own strategy, planning, onboarding, execution, and results within identified districts.
  • Foster relationships with district administration. You'll be responsible for managing the relationships with the key stakeholders and decision-makers at districts and getting them what they need, be it technical documentation and support, onboarding and implementation help, teacher development resources, Canva tips and tricks, and strategic guidance
  • Serve as an ambassador of Canva for Education with teachers and educators at managed districts.
  • Provide Value to Customers and to Canva. You'll run a healthy and predictable business that delivers a jointly agreed customer transformation strategy focused on educational outcomes within districts.
  • Understand the Canva user lifecycle. You'll establish close relationships with our passionate community of educators and learners to know first-hand what they need to become successful Canva users.
  • Identify trends and usage patterns. You'll utilize data analysis to shape your strategic approach to sales and account management, and to note emerging trends to share with Canva’s Sales & Success, Product, and Marketing teams.
  • Drive retention and engagement. You'll continuously test, learn, and iterate on our lifecycle strategy at our identified districts to build meaningful and impactful relationships.

FAQs

Do we support remote work?

Yes, we offer remote work options but in a hybrid format, with our flagship office located in Sydney, Australia, and a campus in Austin, Texas for US operations.

What kind of experience is required for this role?

Experience in the US District Education Market, customer success expertise, and familiarity with implementing new technologies in schools are essential for this role.

Is experience in community management important?

Yes, understanding social media processes and tactics for educating audiences is crucial for this position.

What qualifications are preferred for effective communication?

Candidates should be able to create clarity in communication, simplify complex concepts, and confidently present ideas to customers and internal teams.

What is the main responsibility of a K-12 District Engagement Advocate?

The main responsibility is to build and maintain relationships with K-12 schools and districts, providing tailored guidance and support for the effective use of Canva's educational tools and resources.

Are there opportunities for professional growth in this role?

Yes, a growth mindset is highly valued, and there are opportunities for learning and skill development while working in this position.

What benefits are offered to employees?

Benefits include equity packages, health benefits, a 401(k) retirement plan, inclusive parental leave, a Vibe & Thrive allowance, and flexible leave options.

How is the onboarding process managed for new districts?

The District Engagement Advocate will lead the onboarding process, ensuring seamless implementation of Canva across the district for educators and students.

What kind of team culture can be expected at Canva?

Canva fosters a collaborative and fun work environment, focusing on achieving goals while weaving moments of magic, connectivity, and fun into daily life.

Will interviews be conducted in person?

No, interviews for this position will be conducted virtually.

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Canva

Design anything. Publish anywhere.

Technology
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips, anyone can take an idea and create something beautiful on Canva on any device, from anywhere in the world. Since our launch in 2013, we’ve had the crazy big goal of making design accessible to everyone. We were founded on the belief that people shouldn't need to understand complex software to unlock their creativity. We’re leveling the playing field and democratizing access to design and visual communication by empowering 100% of the world to communicate in a way that was once limited to the 1%. We've always had a deeper mission surrounding Canva — which we talk about as our 'simple' two-step plan: to build one of the world’s most valuable companies, and to do the most good we possibly can. We're committed to our core value of Being a Force for Good, so as the value of our company grows, so too does our ability to have a positive impact on the world.

Benefits

  • Flexible Work

    Flexible work arrangements, with the opportunity to come together for connection, community and impact.

  • Parental Leave

    Generous parental leave entitlements that put every family at the heart of the experience.

  • Vibe & Thrive

    An annual Vibe & Thrive allowance for you to spend on whatever will support your wellbeing and development - because you know what you need to Vibe and Thrive better than anyone.

  • Force for Good

    A focus on being a Force For Good, with community initiatives and programs, and sustainable practices, including carbon-neutral operations.

  • Epic recharge

    Celebrate 5 years at Canva with a month off and a budget to support your epic recharge.

  • Flexible Leave

    An additional 5 days of paid leave to support our team to balance their work and life commitments.

  • Equity Packages

    Equity packages for you to truly be a part of the Canva journey.