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Key Account Manager - Diagnostics

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Roche

Jan 10

Applications are closed

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Healthcare
  • Cape Town
    Remote

Requirements

  • Undergraduate NQF 7 qualification in Medical Science or similar. A Business Management qualification is an advantage.
  • 5-7 years’ experience in a commercial experience in the medical industry and 3 years account management experience. Experience in the IVD industry is a distinct advantage.

Responsibilities

  • Build and maintain relationships with customers and industry stakeholders by participating in events, engaging with decision makers, and understanding market trends.
  • Identify and analyze sales data trends at the portfolio level to provide strategic customer solutions and enhance product strategies based on customer needs.
  • Maintain effective internal and external relationships by engaging with relevant departments and market players, aligning on strategies, and continuously updating industry knowledge.
  • Develop and implement account and portfolio strategies by understanding customer requirements, working with marketing, and securing new and existing clients.
  • Identify sales opportunities through customer engagement, analysis, proposal development, and presenting monthly or as needed, while also implementing campaigns in collaboration with Product Managers.
  • Respond to sales queries, report on sales performance, achieve sales targets, administer the sales process through CRM, participate in global and EMEA working groups, and support regional account managers with key decision-makers.
  • Maintain and update accurate customer data in the CRM tool, ensuring all activities are logged and performance trends are analyzed.
  • Develop growth strategies focusing on financial gain and customer satisfaction by identifying business strengths and customer needs, conducting market research, and expanding income streams.
  • Build and nurture long-term relationships with customers, provide feedback and after-sales support, and keep precise records of sales, revenue, and invoices.
  • Monitor and report on implementation of projects by monitoring project progress and change management, identifying areas of concern, engaging with key internal and external partners and facilitating and advising on corrective action to be implemented.
  • Identify opportunities for customer operational efficiency improvements.
  • Ensure a continuous feed of the sales funnel pipeline as per opportunities identified and track and monitor the opportunity pipeline to ensure success.
  • Understand win/loss opportunities and potential reasons in order to provide needed improvements.
  • Ensure collaboration across all departments by reviewing bluesheets regularly.

FAQs

What qualifications are required for the Key Account Manager position?

An undergraduate NQF 7 qualification in Medical Science or a similar field is required, and a Business Management qualification is an advantage.

How many years of experience are necessary for this role?

The ideal candidate should have 5-7 years of commercial experience in the medical industry and at least 3 years of account management experience.

Is experience in the IVD industry preferred for this position?

Yes, experience in the In Vitro Diagnostics (IVD) industry is a distinct advantage for candidates applying for this position.

What are the main responsibilities of the Key Account Manager?

Responsibilities include managing key accounts, engaging with stakeholders, developing sales strategies, managing customer relationships, and overseeing project implementation, among others.

Will the Key Account Manager need to travel?

Yes, the role requires the ability to travel nationally and internationally.

What key skills are recommended for candidates applying for this job?

Recommended skills include Customer Relationship Management, LEAN methodology, Commercial Acumen, Negotiation skills, Stakeholder Management, Business Insight, and Effective Communication.

What kind of work environment does Roche promote?

Roche fosters a culture of diversity, equity, and inclusion, stressing the importance of understanding varied healthcare needs through individual perspectives.

What is the role of CRM in this position?

The Key Account Manager is responsible for maintaining and updating accurate customer data in the CRM tool, analyzing performance trends, and ensuring all sales activities are logged.

What company values do Roche promote?

Roche values innovation, curiosity, and diversity, prioritizing a collaborative approach to push back the frontiers of healthcare.

Where is Roche Diagnostics’ local office located in South Africa?

The local office of Roche Diagnostics is based in Midrand, Johannesburg, with additional offices throughout Southern Africa and Sub-Sahara Africa.

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Roche

Doing now what patients need next.

Science & Healthcare
Industry
10,001+
Employees
1896
Founded Year

Mission & Purpose

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).

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