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Key Account Manager - eCommerce

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Colgate-Palmolive

25d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Marketing
  • Mumbai

AI generated summary

  • You need 4-6 years of experience, including 2+ years in sales, a strong understanding of eCommerce, and an MBA degree.
  • You will implement the 6P Strategy, analyze sales data, engage with teams and customers, manage claims, ensure smooth operations, plan budgets, and achieve sales targets.

Requirements

  • 4-6 years of overall experience including 2+ years of experience in sales
  • Strong understanding of ecomm channel
  • MBA degree

Responsibilities

  • Planning, Implementing the identified 6P Strategy with the customers
  • Deliver higher share than offline for all our categories
  • Driving data based decision making by analyzing sales trends and key metrics
  • Engaging with Brand and Digital teams to integrate and implement the brand strategies online
  • Continually exploring potential business opportunities and staying up to date on ever evolving platform and channel trends
  • Continuous engagement with all customers, driving JBP and supporting T2T engagement with them
  • Onboarding of new customer accounts
  • Customer-level Commercial Business Planning(CBP) to ensure stock planning is done
  • Engaging with Field / operations team to ensure smooth delivery of business
  • Working with CS&L for transition to Direct and managing Direct deliveries
  • Managing Customer Claims and processing them in timely manner Independent account handling
  • Planning Customer level spends and ensuring P&L at customer level is maintained
  • Achieve customer-level and category-level sales values to deliver the target Net Sales for the year
  • Planning and implementing the 6P Strategy with the customers

FAQs

What is the location for the Key Account Manager - eCommerce position?

The position is located in Mumbai, Maharashtra, India.

What kind of experience is required for this role?

The role requires 4-6 years of overall experience, including at least 2+ years of experience in sales.

Is there any educational requirement for the Key Account Manager position?

Yes, a candidate should hold an MBA degree.

What are the main responsibilities of the Key Account Manager?

The main responsibilities include business planning and delivery, customer engagement, and operational efficiencies, including the implementation of strategies and management of customer accounts.

Is relocation assistance offered for this position?

Yes, relocation assistance is offered within the country.

What key competencies are required for this role?

Required competencies include business planning, influencing and negotiation, presentation and communication skills, consumer customer orientation, commercial excellence, entrepreneurial mindset, and data-based decision making.

Does Colgate-Palmolive promote diversity and inclusion in the workplace?

Yes, Colgate is committed to diversity, equity, and inclusion, ensuring a workforce that represents the communities they serve.

What brands does Colgate-Palmolive specialize in?

Colgate-Palmolive specializes in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition.

Will I need to manage customer claims in this role?

Yes, managing customer claims and processing them in a timely manner is part of the responsibilities of the role.

What is the primary focus of the eComm Key Account Management team?

The primary focus is to build strong business relationships with key customers to meet business objectives, execute strategic plans, and analyze market trends.

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Colgate-Palmolive

We are Colgate, a caring, innovative growth company reimagining a healthier future for all people, pets and planet.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

We are Colgate, a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. We are Colgate, a caring, innovative growth company that is reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with 34,000 people dedicated to improving the health and wellness of people and their pets. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition and reaching more than 200 countries and territories, Colgate teams are developing, producing, distributing and selling health and hygiene products and pet nutrition offerings essential to society through brands such as Colgate, Palmolive, elmex, Tom’s of Maine, hello, Sorriso, Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Filorga, eltaMD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. We are also recognized for its leadership and innovation in promoting environmental sustainability and community wellbeing, including our achievements in saving water, reducing waste, promoting recyclability and improving the oral health of children through our Bright Smiles, Bright Futures program, which has reached more than one billion children since 1991.