Logo of Huzzle

Key Holder Sales Associate

  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • Oxford

AI generated summary

  • You must have excellent customer service skills, effective communication, sales ability, motivation, teamwork, reliability, honesty, flexibility, positivity, and consistency to succeed in this role.
  • You will provide exceptional service, maintain store standards, handle key holder duties, demonstrate products, meet sales goals, and stay knowledgeable about products to ensure an exceptional shopping experience for customers.


  • Excellent customer service skills
  • Confident and effective communication and listening skills
  • To demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest, and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best


  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
  • Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
  • Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
  • Completing any other tasks required by Boutique Management to support the needs of the business.
  • Offer & provide demonstrations to all customers
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
  • Commercial Flair
  • Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
  • Understanding of different customer types
  • Future Focus
  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
  • Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE
  • Driving Results
  • Support in-Boutique and external customer events
  • Always adhere to Company policies and procedures.
  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments


What are the key responsibilities of a Key Holder Sales Associate?

Some key responsibilities of a Key Holder Sales Associate include providing exceptional customer service, maintaining housekeeping and visual merchandising standards, performing key holder duties such as opening and closing the boutique, demonstrating products to customers, assisting with stock deliveries, meeting personal KPIs, and maintaining product knowledge.

What qualities are important for a Key Holder Sales Associate to have?

Important qualities for a Key Holder Sales Associate include excellent customer service skills, effective communication and listening skills, pro-active selling ability, motivation to achieve personal KPIs, ability to work in a team, reliability, honesty, flexibility, and a positive attitude.

What benefits are offered to Key Holder Sales Associates?

Key Holder Sales Associates are offered benefits such as staff discounts on products from L'Occitane Group brands, training product allocations, holiday allowance that increases with length of service, well-being policies including enhanced maternity and paternity leave, company pension scheme, annual company bonus, group income protection, My L'Occi Rewards program, private health insurance, employee assistance program, flexible working options, and more.

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods
Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.