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Key Holder Sales Associate

  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • Brighton & Hove

AI generated summary

  • You must love retail, have excellent customer service skills, be confident in selling, motivated to achieve KPI's, work well in a team, be reliable, positive, and have a friendly attitude.
  • You will provide exceptional customer service, maintain visual merchandising standards, perform key holder duties, demonstrate products, unpack and check stock deliveries, meet KPIs, attend customer events, stay knowledgeable about products, and adhere to company policies.


  • A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
  • Excellent customer service skills
  • Confident and effective communication and listening skills
  • To demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest, and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best


  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
  • Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
  • Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
  • Completing any other tasks required by Boutique Management to support the needs of the business.
  • Offer & provide demonstrations to all customers
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
  • Commercial Flair:
  • Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
  • Understanding of different customer types
  • Future Focus:
  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
  • Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE
  • Driving Results:
  • Support in-Boutique and external customer events
  • Always adhere to Company policies and procedures.
  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments
  • The Perfect Candidate:


What are the key responsibilities of a Key Holder Sales Associate in this role?

Key responsibilities include providing exceptional customer service, maintaining housekeeping and visual merchandising standards, performing key holder duties, offering product demonstrations to customers, assisting with stock management, meeting/exceeding personal KPIs, maintaining product knowledge, supporting customer events, and adhering to company policies and procedures.

What skills and qualities are necessary to excel in this role?

The ideal candidate should have a love for retail, excellent customer service skills, effective communication and listening skills, proactive selling ability, motivation to achieve personal KPIs, ability to work effectively in a team, reliability, honesty, flexibility, and a positive and friendly attitude.

What benefits and perks are offered to employees in this role?

Employees can enjoy generous staff discounts on L’Occitane Group products, training product allocation every month, generous holiday allowance, well-being policies including enhanced maternity and paternity leave, company pension scheme, annual bonus, income protection, employee assistance program, private health insurance, flexible working options, and more.

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods
Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.