Logo of Huzzle

Home

Matches

Explore

Manage

Key Lead (Full-time)

image

Knix

5d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Quick Apply

AI generated summary

  • You should have 2+ years in retail/customer service, preferably in a lead role. Be passionate about great customer experiences and solve issues resourcefully, with a warm demeanor and belief in our mission.
  • You will enhance customer experiences, plan store events, recommend products, lead fittings, coach staff, manage training, and ensure effective merchandising to boost sales.

Requirements

  • 2+ years’ experience in a retail and/or customer service environment
  • Previous experience in a lead or senior role is preferred
  • Passion for creating exceptional customer experiences
  • A warm demeanour with a “get it done” approach
  • Resourceful with a keen ability to resolve customer issues
  • An affinity for our product line, and a belief in the Knix mission!

Responsibilities

  • Create a comfortable and uplifting end-to-end experience for all Knix customers.
  • Following province re-opening, plan and execute store events to build community and drive sales.
  • Actively listen to customer preferences and recommend products they’ll be sure to love.
  • Lead product fittings to ensure our customers buy the correct size the first time.
  • Stay knowledgeable on our growing product assortment – and wear it, too!
  • Coach and develop Sales Associates, ensure you are promoting a positive and fun working environment.
  • Get involved with staff training, general operational needs (like ordering shop supplies) and shop events.
  • Ensure all products are merchandised effectively to reflect our brand and drive sales.

FAQs

What is the duration of the Key Lead position?

The contract end date for the Key Lead position is January 2025.

Is there a monthly bonus included in the compensation?

Yes, the position offers a competitive base salary plus a monthly bonus.

When do health benefits start for employees?

Health benefits start on your first day of employment.

What kind of culture can employees expect at Knix?

Employees can expect a one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace.

Are there opportunities for career advancement within the company?

Yes, there are opportunities to advance in your career as Knix is a growing company.

Is experience in a lead role preferred for this position?

Yes, previous experience in a lead or senior role is preferred.

What is the focus of this role in terms of customer interaction?

The focus of this role is to create a comfortable and uplifting experience for customers, actively listening to their needs and preferences.

How important is product knowledge in this position?

Staying knowledgeable about the growing product assortment is essential, as it helps to effectively help customers find the right products.

Is there a focus on team collaboration in this role?

Yes, being a born team player and helping the group succeed is very important in this position.

Are there any mental health and wellness resources available to employees?

Yes, the company offers access to a mental health & wellness platform that provides therapy and coaching sessions.

Knix

We are an intimate apparel brand on a mission to inspire you to live unapologetically free.

Retail & Consumer Goods
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Knix is a direct-to-consumer brand specializing in innovative, comfortable, and inclusive intimate apparel designed to empower people of all shapes, sizes, and stages of life. Their mission is to create products that make women feel comfortable in their own skin by providing high-quality, versatile, and leakproof underwear, bras, and activewear. Knix focuses on breaking down barriers, promoting body positivity, and inspiring confidence through functional and fashionable designs that cater to everyday needs.