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Keyholder

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BrewDog

Today

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Glasgow

AI generated summary

  • You need at least a year of management experience in hospitality, a passion for customer service, and a desire to learn about craft beer, even if you don’t have prior knowledge.
  • You will support management during shifts, handle back and front of house tasks, train staff, and create an inviting atmosphere to attract customers.

Requirements

  • You’ll have at least a years’ experience in a management role in hospitality.
  • Knowledge of craft beer for this role would be desirable, but a willingness to learn if you don’t is essential.
  • You must be customer service focused above all else, making sure every single experience a customer has rocks every time they come into the bar.

Responsibilities

  • assist and support the management team in the running of shifts
  • be involved in various back of house duties alongside front of house tasks
  • supporting, training and guiding our amazing staff to be even more incredible in their roles
  • making the bar a destination people want to come to

FAQs

What benefits do you offer for staff?

We offer a variety of benefits including profit share, a contribution to safe rides home after midnight, staff discounts, enhanced sick pay, life assurance, pawternity leave, and a 4-week sabbatical every 5 years.

Is experience in hospitality required for the Keyholder position?

Yes, a minimum of one year's experience in a management role within the hospitality industry is required for the Keyholder position.

What kind of training will be provided for staff?

We provide beer training through the internationally-recognised Cicerone qualifications, along with ongoing support for staff to enhance their skills and knowledge about craft beer.

What is the company culture like at BrewDog?

The company culture at BrewDog is passionate and energetic, with a strong emphasis on craft beer, customer service, and team collaboration. We aim to create an environment where employees feel empowered to forge their own paths.

Is there any discount available for staff on BrewDog products?

Yes, staff receive a 25% discount at our bars, 30% off online purchases, and 50% off BrewDog merchandise.

Can I advance my career with BrewDog?

Yes, BrewDog encourages career advancement, offering opportunities for growth and development within the company, supported by an experienced management team.

What is the main focus of the Keyholder role?

The main focus of the Keyholder role is to assist and support the management team in running shifts while being involved in both front of house and back of house duties, including training and guiding staff to deliver excellent customer service.

Is knowledge of craft beer necessary for this position?

While knowledge of craft beer is desirable, a willingness to learn is essential. We are committed to providing the necessary training to help you grow your expertise.

Welcome to Planet BrewDog.

Retail & Consumer Goods
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

BrewDog is a multinational craft brewery and pub chain that specializes in producing and selling a wide range of craft beers. They offer a diverse selection of beers, including their own creations and collaborations with other breweries. BrewDog's ultimate mission is to redefine the beer industry by challenging traditional norms and promoting craft beer culture globally. Their purpose is to create exceptional and innovative beers that push boundaries, celebrate creativity, and provide beer enthusiasts with unique and memorable experiences. BrewDog aims to foster a community of beer lovers, disrupt the beer market with their bold and flavourful brews, and advocate for sustainability and environmental responsibility in the brewing industry. They prioritise quality, independence, and sustainability in their brewing processes, while also supporting social causes and championing transparency and authenticity in their operations.