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SNDL

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Calgary
  • Quick Apply

AI generated summary

  • You need 2 years in customer service and retail/hospitality, cannabis/liq/healthcare experience preferred, a high school diploma, Sellsafe/QCW certifications, and strong communication skills.
  • You will greet customers, educate them on products, maintain store cleanliness, handle transactions, manage inventory, and promote a positive atmosphere while adhering to safety and compliance standards.

Requirements

  • Minimum, 2-years of customer service experience
  • Minimum, 2-years of retail and/or hospitality experience
  • Cannabis, liquor or healthcare experience is preferred
  • High School Diploma or equivalent
  • Valid Sellsafe & QCW certification
  • Must complete and pass a Criminal Record Check
  • Working knowledge of regulations as it pertains to selling cannabis in Alberta.
  • Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
  • Ability to think on your feet and creatively problem solve
  • Open-minded and constantly identifying ways to improve
  • Passionate about creating a positive, memorable, and tailored experience for every customer
  • Excellent communication skills (written and verbal) and a professional demeanor
  • Team player who is passionate about supporting the overall success of the business
  • Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
  • Responsible and reliable
  • Must be 19 years of age or older
  • Must have reliable transportation to commute to/from work

Responsibilities

  • Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
  • Facilitate a welcoming and positive atmosphere for everyone in the store
  • Educate customers about cannabis products, strains and consumption methods
  • Promote our culture and brand by participating in merchandising and promotional activities
  • Work in partnership with Store Managers and other team members to generate sales
  • Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
  • Participate in routine store maintenance and ensure cleanliness is a priority
  • Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
  • Monitor inventory and re-stock products regularly
  • Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
  • Support and promote Value Buds' and AGLCs' (Alberta Gaming & Liquor Commissions) social responsibility programs
  • Comply with our policies, standard operating procedures, and practices

FAQs

What is the location of the Keyholder position?

The Keyholder position is based out of our Value Buds, Shepard Regional location in Calgary, AB.

What are the main responsibilities of a Keyholder?

Keyholders are responsible for greeting customers, educating them about cannabis products, participating in merchandising, maintaining store cleanliness, completing transactions, monitoring inventory, and ensuring compliance with regulations.

What experience is required for this position?

Candidates must have a minimum of 2 years of customer service experience, 2 years of retail and/or hospitality experience, and experience in cannabis, liquor, or healthcare is preferred.

Is a specific certification required for this role?

Yes, candidates must have a valid Sellsafe & QCW certification and must complete and pass a Criminal Record Check.

What are the working hours for the Keyholder position?

Working hours will vary according to store needs; however, specific hours will be discussed during the interview process.

Do I need to be of a certain age to apply?

Yes, applicants must be 19 years of age or older.

Is previous cannabis experience necessary for this role?

While cannabis experience is preferred, it is not strictly necessary. What matters most is a willingness to learn and engage with customers.

Will I need reliable transportation for this job?

Yes, candidates must have reliable transportation to commute to and from work.

What personal qualities are important for a Keyholder?

Successful Keyholders should have excellent customer service skills, the ability to problem-solve creatively, a positive attitude, good communication skills, and a team-oriented mindset.

Does Value Buds have a commitment to diversity and inclusion?

Yes, Value Buds is an equal opportunity employer committed to building a diverse and inclusive workplace where all team members have equal opportunities to succeed.

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SNDL

Canada's largest regulated product platform.

Manufacturing & Electronics
Industry
1001-5000
Employees
2014
Founded Year

Mission & Purpose

SNDL Inc. is a prominent Canadian cannabis company that engages in the cultivation, production, and retail of cannabis products. The company operates a range of facilities dedicated to growing high-quality cannabis and managing its distribution through both physical and online channels. SNDL’s ultimate mission is to enhance the well-being and quality of life for consumers by providing premium cannabis products and exceptional customer experiences. The purpose of SNDL is to lead the industry with innovative practices, ensuring responsible and effective cannabis use, while contributing to the advancement and normalisation of the legal cannabis market in Canada.