FAQs
What is the primary role of a Keyholder at Levi’s?
The primary role of a Keyholder at Levi's is to be a fundamental link between the products and customers while supporting and assisting the Stylists in delivering exceptional customer service.
What are some key responsibilities of a Keyholder?
Key responsibilities include delivering high levels of customer service, supporting the Store Management team with daily tasks, motivating and guiding the sales team, ensuring strong visual standards, assisting with deliveries and stock organization, and being responsible for opening and closing the store when senior managers are absent.
What type of experience is required for this position?
The ideal candidate should have experience working with and driving KPIs and sales targets within a retail environment, as well as strong customer service skills. Additionally, experience in managing a team on the shop floor is essential.
How important is teamwork in the Keyholder role?
Teamwork is crucial in the Keyholder role, as delivering excellent customer service involves collaboration with the sales team and supporting the management team as needed.
What specific skills are sought in a candidate for this position?
The ideal candidate should possess strong customer service skills, the ability to motivate and develop a sales team, and experience achieving sales targets and KPIs. Additionally, sharing the brand values and being passionate about Levi's is important.
What is the work environment like for a Keyholder at Levi's?
The work environment at Levi's is dynamic, where change and ideas are celebrated, providing the opportunity for the Keyholder to engage in a collaborative space focused on customer service and brand representation.
Will the Keyholder be responsible for any stock management tasks?
Yes, the Keyholder will assist with deliveries and the organization of the stock room as part of their responsibilities.
Is the Keyholder expected to take on leadership duties?
Yes, the Keyholder is expected to provide guidance and direction to the sales team, helping them in their development and ensuring that KPIs are being met.