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Keyholder - Metrotown

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DECIEM | THE ABNORMAL BEAUTY COMPANY

Aug 7

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Burnaby

Requirements

  • - Love of beauty products and a passion for skincare.
  • - Comfortable in engaging customers and applying products with the customer while providing consultations.
  • - Ability to multi-task, while providing professional and outstanding customer service.
  • - Desire to thrive working in a team environment.
  • - Effective time management and communication skills.

Responsibilities

  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service.
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
  • Ensure standards for quality, customer service, and health and safety are met.
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
  • Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed.
  • Assist in the onboarding, training, and development of new employees.
  • Manage customer feedback and queries.
  • Assist in maintaining store standards of cleanliness and organization.
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts.
  • Ensure tidiness standards are always respected and maintained.

FAQs

What is DECIEM known for?

DECIEM is known as “The Abnormal Beauty Company” and is the parent company of various beauty brands including The Ordinary and NIOD, focusing on a science-first approach to innovation.

What is the role of a Keyholder at Metrotown?

The Keyholder is responsible for delivering memorable customer experiences, supervising the store in management's absence, and assisting in the training and development of new employees.

What are the working hours for the Keyholder position?

This is a Full-Time role requiring 37.5 hours over 5 days per week.

What is the pay range for this position?

The hourly pay range for the Keyholder position is $19.50 - $20.50 per hour.

What qualifications are needed for the Keyholder position?

Candidates should have a love for beauty products, strong customer engagement skills, the ability to multi-task, and effective time management and communication skills.

What benefits are offered to DECIEM employees?

Employees enjoy generous vacation and personal days, 6 months of paid parental leave, mental health support, development grants, early access to new products, and a generous discount on DECIEM products.

What values does DECIEM prioritize?

DECIEM values include doing the right thing, creating impact, respecting small things, caring too much, and being the future.

Is DECIEM committed to sustainability?

Yes, DECIEM prioritizes sustainability through initiatives focused on climate change, waste management, responsible packaging, and social impact through the establishment of the Good Fund.

Does DECIEM promote diversity and inclusion in the workplace?

Yes, DECIEM is committed to diversity, equity, and inclusion by creating measurable change in the lives of team members and communities.

How can I apply for the Keyholder position?

Interested candidates should send their resume to DECIEM. Only those shortlisted for interviews will be contacted.

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DECIEM | THE ABNORMAL BEAUTY COMPANY

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.

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