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Keyholder "The Ordinary" Commercial Street

  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • London

AI generated summary

  • You must be comfortable giving feedback, have beauty/fashion experience, multitask, provide excellent customer service, thrive in results, coach for success, and have strong time management and communication skills.
  • You will lead the team in delivering exceptional customer service, educating on beauty products, managing store operations, and ensuring adherence to company standards at DECIEM's "The Ordinary" store on Commercial Street.


  • Comfortable with providing constructive feedback and/or coaching, and counseling team members.
  • Experience in beauty, fashion, and leadership roles is an asset
  • Ability to multi-task, while providing professional and outstanding customer service
  • Desire to thrive in results, work in a team environment, and coach for success.
  • Effective time management and communication skills


  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
  • Lead by example, Inspire the team, and ensure standards for quality, customer service, and health and safety are met.
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Assist in the onboarding, training, and development of new employees
  • Manage customer feedback and queries
  • Assist in maintaining store standards of cleanliness and organization, ensure maintaining DECIEM’s merchandising concepts
  • Conduct products refunds and address customer issues in a positive manner
  • Responsible for opening/closing of the store, bank deposits, and paperwork. Operate POS and complete transactions accurately and efficiently
  • Communicate inventory issues/concerns to Store Management
  • Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience is being followed. Ensure compliance with store policies and procedures (e.g. loss prevention, safety standards, returns


What is the work schedule for this position?

This is a full-time position, with 37.5 hours scheduled over 5 days.

What are the qualifications needed for this role?

Qualifications include experience in leadership roles and the beauty or fashion industry, strong communication skills, ability to provide feedback and coaching, and effective time management skills.

What benefits and perks are offered to employees?

Some benefits and perks offered to employees include access to an Employee Assistance Program, LinkedIn Learning membership, discounts on DECIEM products, and first access to new products.

How does DECIEM prioritize sustainability and social impact?

DECIEM's sustainability strategy focuses on fighting climate change, responsible sourcing and packaging, waste management, and supporting charities through the Good Fund.

What is DECIEM's commitment to diversity, equity, and inclusion?

DECIEM is committed to creating a diverse, equitable, and inclusive workplace for all employees, and is dedicated to promoting equality and creating meaningful change in the lives of team members and communities.

Retail & Consumer Goods
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.