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Kids Club Attendant

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Mandarin Oriental Hotel Group

19d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Dubai

AI generated summary

  • You need 2+ years of experience working with children in a hotel and intermediate English speaking and writing skills.
  • You will manage daily kids club operations, create engaging activities, ensure safety, monitor programs, promote spa services, maintain equipment, and drive departmental revenue.

Requirements

  • Must have at least 2 years’ experience in working with children in a hotel
  • Must speak and write English at an intermediate level

Responsibilities

  • Participate in the smooth running of the Hana Kids Club department on a day to day basis to achieve the highest possible levels of guest satisfaction.
  • Create new, unique and interesting activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located. Help make the kids club offering a point of competitive advantage for the hotel. Ensure outsourced service provides maintenance standards.
  • To have a complete knowledge of the products and services offered by the hotel, and in particular all the kids club activities in the hotel.
  • To lead the implementation of all health and safety codes and in particular to take full and complete care of children.
  • Execution of the Hana activities programme.
  • Ensure that all activities are performed in a safe environment using proper safety techniques.
  • Use qualified attendants in all areas where relevant qualifications are required, i.e. Lifeguard.
  • Monitor the success of the activities programs through the number of participants per scheduled event and through guests’ feedback. Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests and kids.
  • Prepare and circulate clear information to guests of the events offered by the hotel in conjunction with Mandarin Oriental Downtown, Dubai Concierge.
  • Work closely to promote our Spa offering to ensure that we maximize guest satisfaction and hotel revenue by enabling our guests to experience our spa.
  • Keep all equipment clean and well maintained in the kid’s club.
  • Develop and maintain a strong working environment with the other departments.
  • Ensure proper accounting procedures are followed when collecting of charging fees for the kid’s club.
  • Drive revenues for the department.

FAQs

What is the purpose of the Kids Club Attendant position?

The purpose of the Kids Club Attendant position is to serve the needs of the business, guests, and colleagues by providing services in the Hana Kids Club, ensuring a high level of guest satisfaction.

What are the main responsibilities of the Kids Club Attendant?

The main responsibilities include participating in the daily operations of the Hana Kids Club, creating engaging activities, ensuring health and safety compliance, executing the activity program, maintaining equipment, and monitoring program success.

What qualifications are required for this position?

Candidates must have at least 2 years of experience working with children in a hotel setting and must be able to speak and write English at an intermediate level.

Is prior experience with children necessary for this role?

Yes, at least 2 years of experience working with children in a hotel is required.

Will I need to implement health and safety codes?

Yes, the Kids Club Attendant is responsible for leading the implementation of health and safety codes and ensuring the safety of children in the club.

Are there opportunities for creativity in this position?

Yes, the Kids Club Attendant is expected to create unique and interesting activities that reflect the local culture and enhance the overall guest experience.

How does this position contribute to guest satisfaction?

The Kids Club Attendant enhances guest satisfaction by providing enjoyable and safe activities for children, ensuring a relaxing environment for parents, and delivering quality service.

What kind of partnership is expected with other hotel departments?

The Kids Club Attendant should develop and maintain a strong working relationship with other departments, particularly the Spa, to maximize guest satisfaction and hotel revenue.

Will I be responsible for managing revenue related to the Kids Club?

Yes, the Kids Club Attendant is responsible for driving revenues for the department and ensuring proper accounting procedures are followed when collecting fees for the club.

What should I do if I have feedback about the activities offered?

Feedback is encouraged and should be monitored to make necessary adjustments to maintain top-quality and engaging programs for the children.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.