FAQs
What are the main responsibilities of a Kids Club Supervisor?
The main responsibilities include managing day-to-day operations of the Kids Club, handling guest complaints, creating unique activity programs, ensuring health and safety standards, monitoring activity success, maintaining equipment, training staff, and supporting revenue opportunities.
What qualifications do I need to apply for this position?
You need at least 2 years of experience working with children in a similar role at an international 5-star luxury hotel or resort, fluency in English, and certifications related to Kids Club operation, including Paediatric First Aid and CPR.
Is prior experience working with children essential for this role?
Yes, at least 2 years of experience working with children in a similar environment is essential.
Do I need to have specific certifications to work as a Kids Club Supervisor?
Yes, you must obtain certifications related to Kids Club operations, including Paediatric First Aid and CPR.
What skills are necessary for the Kids Club Supervisor position?
Necessary skills include activity program planning, training and development abilities, strong communication skills, computing knowledge, and the ability to multitask effectively in a fast-paced environment.
Is proficiency in languages other than English beneficial for this role?
Yes, fluency in other languages will be an advantage, although English is the primary requirement.
Will I be responsible for monitoring the success of the activity programs?
Yes, you will monitor the success through participant numbers and guest feedback, making adjustments to maintain high-quality programs.
What hotel operational systems should I be familiar with for this position?
You should be proficient in hotel operational systems such as HMS, SCM, HotSos, and Bayan.
How often will I conduct inventory for the Kids Club?
You will conduct inventory twice per month to monitor stationery and other required items.
Is there training available for new Kids Club attendants?
Yes, you will assist in training and developing Kids Club attendants alongside the Kids Club Manager.
Do I need to create activity programs for the Kids Club?
Yes, creating unique and engaging activity programs that highlight local culture and offerings is a key responsibility of the role.
How do I handle guest complaints in this position?
You will handle guest complaints by following the correct reporting procedures and ensuring proper follow-up to enhance guest satisfaction.