FAQs
What is the primary focus of the Knowledge Program Manager, Conversational Design role?
The primary focus is to optimize the customer experience by analyzing support interactions with agents and bots, creating guiding principles and processes for conversational design.
What qualifications are required for this position?
A minimum of 5 years of experience in conversational design and a Bachelor's degree or equivalent in Business, Project Management, or a related field are required.
What are the preferred qualifications for this role?
Preferred qualifications include an excellent understanding of prompt design and metadata principles, a demonstrated ability to identify and implement innovative solutions, strong project management skills, and effective collaboration and communication abilities. A project management certification (PMP, Six Sigma, etc.) is also a plus.
What kind of strategies will the Knowledge Program Manager develop?
The Knowledge Program Manager will develop, own, and implement both short and long-term strategies for agent responses in support interactions.
Is there potential for cross-functional collaboration in this role?
Yes, the role involves facilitating cross-functional collaboration by working closely with various teams across the organization to amplify strategic influence.
What is the salary range for this role based in Chicago, IL?
The salary range for this role in Chicago, IL is USD $116,000 to USD $128,500 per year.
Will I be eligible for a bonus or equity awards?
Yes, all US locations will be eligible to participate in Uber's bonus program and may also be offered equity awards and other types of compensation.
What types of projects will the Knowledge Program Manager oversee?
The Knowledge Program Manager will manage and oversee the execution of strategic initiatives, ensuring they align with Uber's larger goals.
How will performance and progress be communicated to stakeholders?
The Knowledge Program Manager will regularly report to stakeholders on the status of strategic initiatives to ensure transparency and alignment.
Are there benefits offered for this position?
Yes, various benefits are offered, and more details can be found on Uber's careers benefits page.