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KPO Analyst

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Virtusa

Sep 20

Applications are closed

  • Job
    Full-time
    Senior Level
  • Hyderabad

Requirements

  • High proficiency in Verbal Written English.
  • 7 QC Tools.
  • Knowledge of MS Office, G Suite.
  • A creative mindset.
  • A meticulous approach to work.
  • Active Listening.
  • Reading Comprehension.
  • Complex Problem Solving.
  • REQUIRED SKILLS: Quality Analyst
  • Preferred Qualifications
  • BE

Responsibilities

  • Conduct audits and provide structured feedback for the targeted entire population with the objective of improving overall process quality.
  • High performance delivery on all quality parameters.
  • Perform Root cause analysis.
  • Team Player & Ability to coach and provide feedback to associates on audits performed.
  • Data analysis and making designated reports/decks.
  • Participate in calibrations to ensure consistent scoring & feedback delivery approach.
  • Communicate to heighten awareness and focus on the importance of positive customer experience.
  • Make recommendations on quality improvement.
  • Ensure that internal policies, procedures, and compliance regulations are being followed.
  • Participate is inter MSP calls.
  • By using knowledge of process, proactively identify areas of concern & highlight to the change Team.
  • Prepare TNA TNI, publish and execute for 100% closure.
  • Real Time Support (Production/Live Support) on the floor as per the business requirement.
  • Conduct assessments every fortnight based on the audit findings to gauge team member process knowledge.

FAQs

What is the job title for this position?

The job title is Senior Quality Analyst.

What tier is this position classified under?

This position is classified as Tier 3.

What are the primary responsibilities of a Senior Quality Analyst?

The primary responsibilities include conducting audits, providing structured feedback, performing root cause analysis, data analysis, and making reports, among others.

Is teamwork an important aspect of this role?

Yes, being a team player and the ability to coach and provide feedback to associates is essential for this role.

What skills are required for this position?

Required skills include high proficiency in verbal and written English, knowledge of 7 QC tools, and proficiency in MS Office and G Suite.

What educational qualifications are preferred for this role?

A Bachelor of Engineering (BE) degree is preferred for this role.

How does Virtusa view diversity and inclusion in the workplace?

Virtusa values equal opportunity and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, or any other basis covered by appropriate law.

Will I have opportunities for professional development at Virtusa?

Yes, Virtusa is committed to professional and personal development, providing exciting projects and opportunities throughout your career.

How often will assessments be conducted based on audit findings?

Assessments will be conducted every fortnight based on the audit findings to gauge team member process knowledge.

Is real-time support part of the job expectations?

Yes, providing real-time support on the floor is part of the business requirements for this role.

Business transformation that lasts starts with Engineering First.

Technology
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

Virtusa Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.

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