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Kundenberater Bank Service (m/w/d)

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Concentrix

Yesterday

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must have excellent German skills, be service-oriented with communication talent, PC proficiency, a willingness to develop, experience or a commercial qualification, and work in Frankfurt.
  • You will handle customer inquiries, provide support for account services, record transactions in the database, and coordinate with specialized departments or schedule branch appointments.

Requirements

  • Sehr gute Deutschkenntnisse in Wort und Schrift mitbringst.
  • Ein Kommunikationstalent mit Serviceorientierung bist, das Kunden sprachlich charmant und auf Augenhöhe abholt.
  • Sicher im Umgang mit dem PC bist.
  • Bereit bist, dich kontinuierlich weiter zu entwickeln.
  • Bereit bist, von unserem Büro in Frankfurt am Main zu arbeiten.
  • Bereits passende Berufserfahrung oder eine kaufmännische Ausbildung.

Responsibilities

  • Kundenanfragen und -wünsche bearbeiten und ein optimales Kundenerlebnis gewährleisten
  • als erster Ansprechpartner Kunden im telefonischen Support bei verschiedenen Servicethemen - beispielsweise Fragen zur Kontoeröffnung, allgemeinen Kontenvorgängen oder dem Online-Banking betreuen
  • Alle Vorgänge sorgfältig in der Datenbank erfassen und an die Bank übermitteln.
  • Kundenanliegen an den entsprechenden Fachbereich weiterleiten oder auf Wunsch einen Termin in der Filiale vereinbaren

FAQs

What is the job title for this position?

The job title is "Kundenberater Bank Service (m/w/d)".

Where is the job location?

The job is located in Frankfurt am Main, Germany.

What are the working hours for this position?

The position is available in both full-time and part-time formats, starting from 20 hours per week.

Do I need prior experience to apply for this position?

No prior experience is required; the company provides intensive training and support for new hires.

Is there a possibility for career advancement in this role?

Yes, there are many opportunities for career advancement, as most leadership positions are filled by internal candidates. The company offers programs for specialization and leadership development.

What qualifications are required to apply for this role?

You should have very good German language skills in both spoken and written forms, be a communication talent, and be comfortable using a PC.

Are there benefits included with this position?

Yes, the position includes benefits such as an unlimited employment contract, vacation days, training, coaching, and a range of discounts for online shopping.

Can I work from home for this role?

The position requires working from the office in Frankfurt am Main.

Is the company open to applicants who may not meet all the criteria?

Yes, the company welcomes applications from career changers and those re-entering the workforce, even if they do not meet all the criteria.

What is the contact number for inquiries regarding the job?

Interested applicants can call the applicant hotline at +49 (0) 69 366011 724029 from Monday to Friday, 08:00 - 18:00 Uhr.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.