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Kundenberater | Bankfiliale Köln-Kalk (w/m/d)

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Banking & Finance
  • Quick Apply

AI generated summary

  • You should have a commercial background, preferably in banking, experience in relevant product fields, strong team spirit, customer orientation, and a passion for sales and needs-based consulting.
  • You will analyze customer needs, advise existing clients and acquire new ones, build lasting relationships, and manage risks proactively while promoting suitable banking products.

Requirements

  • Das Richtige wissen: Kaufmännische Ausbildung, vorzugsweise im Bankenumfeld, z. B. als Bankkaufmann/-frau, oder eine vergleichbare Ausbildung
  • Das Wichtige können: Know-how und Erfahrung in einem oder mehreren der o. g. Produktfelder bzw. die Bereitschaft, sich in diese einzuarbeiten
  • Das Notwendige mitbringen: Freude an starker Teamarbeit, engem Kundenkontakt und professionellem Service
  • Das Besondere haben: Gespür für Menschen und ihre Bedürfnisse, verbunden mit Talent und Leidenschaft für den Vertrieb – mit allem, was dazugehört: Beratung mit Bedarfsanalyse, Empfehlung und Abschluss sowie Betreuung

Responsibilities

  • Bedürfnisse sehen: Bedarfs- und Potenzialanalysen im Rahmen unseres Beratungsansatzes, immer orientiert an der individuellen Lebenssituation unserer Kund:innen / Interessent:innen
  • Menschen beraten: Beratung eines bestehenden Kundenkreises sowie Neukundengewinnung für eines oder mehrerer dieser Produktfelder: Kredit, Girokonten, Karten und Vorsorge
  • Kundschaft begeistern: Aufbau und Pflege langfristiger Kundenbeziehungen, u.a. durch eigenständige Kundenterminierung und Platzierung individuell passender Zusatzprodukte
  • Risikokultur leben: Kontinuierliche Weiterentwicklung und Erhaltung des Verantwortungsbewusstseins im proaktiven Umgang mit Risiken innerhalb der Bank

FAQs

What are the main responsibilities of a Kundenberater in the Bankfiliale Köln-Kalk?

The main responsibilities include conducting needs and potential analyses tailored to customers' situations, advising existing and new customers on products such as loans, current accounts, cards, and retirement plans, building and maintaining long-term customer relationships, and promoting a strong risk culture within the bank.

What qualifications are required for this position?

Candidates should have a commercial training background, preferably in the banking sector, such as a Bankkaufmann/-frau, or have a comparable qualification. Additionally, knowledge and experience in related product fields or a willingness to learn is essential.

Is there a need for sales experience for this role?

Yes, a talent and passion for sales, including the ability to conduct needs assessments, provide recommendations, and close deals, are important for success in this role.

What benefits does the position offer?

The position offers a safe workplace with growth opportunities, excellent team spirit, a thorough onboarding process, work-life balance with over 6 weeks of annual vacation, performance-related pay including additional compensation, support for childcare and meals, as well as participation in various employee benefits and additional vacation days.

Is part-time employment an option?

Yes, the position offers the possibility of part-time employment.

Who can I contact for specific inquiries regarding the role?

For specific inquiries, you can contact Zehra Kök at +49 (0) 176 219 047 64. For other questions, reach out to Barbara van Rennings at +49 (0) 162 21 01 677.

How should I apply for this position?

You can submit your application online through the provided career website: www.santander-karriere.de.

Here to help you prosper

Finance
Industry
10,001+
Employees
1857
Founded Year

Mission & Purpose

Santander is a leading global bank, founded in 1857 and headquartered in Spain, and is one of the largest banks in the world by market capitalisation. It provides a wide range of financial products and services, including personal and corporate banking, wealth management, and insurance. With a strong presence in Europe, Latin America, North America, and Asia, Santander's mission is to help people and businesses prosper by offering customer-centric solutions. Its purpose is to support growth and innovation while fostering responsible banking practices to benefit individuals, businesses, and communities.