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Kundenberater (Teilzeit / 20h, m/w/d) - Berlin East Side Mall

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Rituals

8d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Berlin

AI generated summary

  • You should have a passion for customer service, retail experience, excellent communication skills in German, and a strong affinity for the beauty or lifestyle industry. Team-oriented and results-driven is essential.
  • You will provide exceptional customer service, drive sales, manage product presentation, and collaborate with the team to enhance the shopping experience and implement best practices.

Requirements

  • Professionelle und leidenschaftliche Kundenberatung und Kundenbindung
  • Umsatzorientierte Umsetzung operativer Prozessabläufe auf der Fläche und im Lager
  • Präsentation der Produkte und Verkaufsräume mit einem guten Blick für Angebote, den Umsatz sowie das Shopping-Erlebnis der Kundschaft
  • Lösungsorientierte Anwendung von Strategien und Best Practices im Kundenservice gemeinsam mit dem Team
  • Authentische und offene Persönlichkeit mit einem ausgeprägten Teamgefühl sowie zeitlicher Flexibilität
  • Ergebnisorientierter Berater mit hoher Service-Exzellenz und -Qualität mit dem Ziel der Kundenzufriedenheit sowie ausgezeichneten Kommunikationsfähigkeiten (Deutsch: sehr gut)
  • Affinität zur Beauty-Welt, Kosmetikbranche oder Lifestylebranche mit erster Erfahrung als Kundenbetreuer (m/w/d), Verkaufsberater (m/w/d) oder in einer vergleichbaren Position in einer serviceorientierten Branche (z. B. Einzelhandel, Gastronomie, Hotellerie, Tourismus)

Responsibilities

  • Professionelle und leidenschaftliche Kundenberatung und Kundenbindung
  • Umsatzorientierte Umsetzung operativer Prozessabläufe auf der Fläche und im Lager
  • Präsentation der Produkte und Verkaufsräume mit einem guten Blick für Angebote, den Umsatz sowie das Shopping-Erlebnis der Kundschaft
  • Lösungsorientierte Anwendung von Strategien und Best Practices im Kundenservice gemeinsam mit dem Team

FAQs

What are the working hours for this part-time position?

The position is for 20 hours per week.

Is prior experience in sales or customer service required?

Yes, a first experience as a Kundenbetreuer (customer advisor), Verkaufsberater (sales advisor), or in a comparable service-oriented role is preferred.

What qualifications are needed for this role?

Candidates should have a strong service excellence orientation, excellent communication skills in German, and an affinity for the beauty or lifestyle industries.

Are there any benefits for employees at Rituals?

Yes, employees enjoy benefits such as an unlimited employment contract, holiday and Christmas bonuses, a 30% employee discount, and various training opportunities.

How does Rituals value diversity in the workplace?

Rituals promotes a safe culture of mutual respect and a lively environment where everyone feels engaged, valued, and recognized, regardless of their background or identity.

What is the company culture like at Rituals?

The company fosters a warm and appreciative workplace atmosphere along with a unique corporate culture.

Can I apply if I have limited availability on weekends?

The position allows for flexibility, with the possibility of having up to two free Saturdays per month, making it suitable for candidates with varying availability.

Is there room for career development in this job?

Yes, there are diverse training opportunities available for professional and personal development, allowing employees to advance to roles such as expert or Assistant Store Manager.

What additional support does Rituals offer for employee wellbeing?

Rituals provides various wellbeing initiatives, partnerships like Urban Sports Club, and exciting employee events to support a healthy work-life balance.

How should I apply for this position?

Interested candidates can apply directly through the Rituals website or by following the application instructions provided in the job listing.

Luxury home & body products to transform everyday routines into meaningful moments. Proud to be certified B Corp™.

Manufacturing & Electronics
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals. We are a global brand that was established in Amsterdam, The Netherlands, in 2000. Today, Rituals operates in more than 1000 stores, 3000 shop-in-shops across 36 countries throughout Europe, Asia, the Middle East, as well as North and South America. Rituals is an omnichannel brand that operates in Retail, Wholesale, E-com and Travel Retail. At Rituals, a strong sense of purpose goes hand in hand with an entrepreneurial spirit. Today, it is our passion to help you navigate a journey of personal wellbeing and growth. We value the well-being of our customers and employees as much as the well-being of our planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. Our B Corp™ status is just the beginning, as we continuously work hard every day to make positive sustainable changes. People are the ultimate ambassadors of our brand. We look for people who cultivate true character, who are genuine, authentic and share our values and our brand’s philosophy. The ultimate Rituals employee radiates enthusiasm, energy and really enjoys making connections. Our people reach for the impossible, care about our customers, take ownership, and dream big whilst realizing these ideas in a simple way. It is these traits that have shaped us into the successful company we are today. Contribute to our ambitions and apply now! JOIN OUR FAST-GROWING COMPANY!