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KYC Proess Design and Control

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ING

Jan 21, 2025

  • Job
    Full-time
    Senior Level
  • Data
    Business, Operations & Strategy
  • Manila
  • Quick Apply

AI generated summary

  • You should have 5+ years in KYC or complex ops, strong analytical skills, experience with SQL, Python, Excel, and a Master's in relevant fields. Fluent in Dutch and English.
  • You will optimize forecasts, steer manual file processing, prioritize work based on risk, lead forecast meetings, maintain interdepartmental relationships, and allocate files for processing.

Requirements

  • Create, maintain, optimize the forecast (including touch times) and capacity model in order to support and guide the Operations Super Circle leads regarding the required capacity.
  • Steer on the numbers of files that need to be manually processed and when by the operational teams.
  • Advise on the prioritization of the work to be handled and its timing, taking into account the risk indication for each file.
  • Prepare the forecast meeting where decisions are made.
  • Responsible for maintaining relationships with relevant departments which can deliver input what is relevant for the forecast (for example Front office and Connecting Tribes KYC).
  • Based on the forecast and capacity prepare the allocation of the files by the work basket trafficker.
  • You are result oriented, data driven and decisive: you don’t wait and see but act pro-actively.
  • You can prioritize, improve and advise on the basis of facts, data and figures.
  • Your strength lies in making sharp analyses and good advises.
  • You are brilliant in developing models for, amongst others, an optimal forecasting & capacity model.
  • You have over 5 years of experience in a complex operational environment such as: KYC, Mortgages or other overnight file handling departments, handled by various processing units in different countries and cultures.
  • Strong analytical skills and numerical understanding, result driven with an eye for improvement potential.
  • Experience with tools and techniques for data analysis, forecasting and planning (SQL, SAS, Cognos, Python, Think-cell and Excel up to the level of VBA).
  • Knowledge of KYC domain is a plus but not a pre-requisite.
  • Excellent level of both Dutch and English, speaking and writing.
  • Master's degree in a relevant field, preferably in business administration, data analytics, econometrics, finance or operational research.

Responsibilities

  • Create, maintain, optimize the forecast ( including touch times) and capacity model in order to support and guide the Operations Super Circle leads regarding the required capacity.
  • Steer on the numbers of files that need to be manually processed and when by the operational teams.
  • Advise on the prioritization of the work to be handled and its timing, taking into account the risk indication for each file.
  • Prepare the forecast meeting where decisions are made.
  • Responsible for maintaining relationships with relevant departments which can deliver input what is relevant for the forecast (for example Front office and Connecting Tribes KYC).
  • Based on the forecast and capacity prepare the allocation of the files by the work basket trafficker.

FAQs

What are the key responsibilities of the Forecast & Capacity Manager in the KYC Services & Operations team?

The key responsibilities include creating, maintaining, and optimizing the forecast and capacity model, advising on work prioritization and timing, preparing for forecast meetings, maintaining relationships with relevant departments, and preparing the allocation of files based on forecast and capacity.

What experience is required for this role?

The role requires over 5 years of experience in a complex operational environment such as KYC, Mortgages, or other overnight file handling departments handled by various processing units across different countries and cultures.

Which skills are essential for this position?

Essential skills include strong analytical skills, numerical understanding, experience with data analysis and forecasting tools (such as SQL, SAS, Cognos, Python, Think-cell, and advanced Excel including VBA), and the ability to make data-driven decisions.

Is knowledge of the KYC domain mandatory for this role?

No, knowledge of the KYC domain is a plus but not a pre-requisite for this role.

What level of English and Dutch proficiency is expected?

An excellent level of both Dutch and English, in speaking and writing, is expected for candidates applying for this position.

What kind of educational background is preferred for this position?

A Master's degree in a relevant field, preferably in business administration, data analytics, econometrics, finance, or operational research, is preferred for this role.

How does this position contribute to the KYC Services & Operations team?

This position plays a crucial role in optimizing forecasting and capacity planning, thus aiding operational efficiency and ensuring timely processing of files, which ultimately supports the overall KYC operations.

What is the work environment like at ING?

ING offers a supportive, diverse, and progressive work environment where employees are encouraged to take initiative and work with integrity while keeping customer interests at heart.

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ING

Empowering people to stay a step ahead in life and in business.

Finance
Industry
10,001+
Employees
1991
Founded Year

Mission & Purpose

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.