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L&D Coordinator - Wimbledon

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myGwork - LGBTQ+ Business Community

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • London

AI generated summary

  • You should have hospitality experience, strong presentation and communication skills, problem-solving abilities, flexibility for weekends, and familiarity with online learning systems like FLOW and Mapal One.
  • You will coordinate L&D activities, deliver training, manage records, liaise with providers, oversee online platforms, support admin tasks, and lead social media communications.

Requirements

  • - Previous experience within the hospitality industry (either in a similar role or in operations)
  • - Excellent presentation and facilitation skills
  • - Excellent written, verbal, and interpersonal communications skills
  • - Be a problem solver and have great negotiation skills
  • - The ability to encourage and motivate people
  • - Effective at managing multiple priorities, projects, and relationships
  • - Flexible approach - occasional work will be required on weekends
  • - Experience with online learning system - ideally FLOW Management System and Mapal One (desirable)

Responsibilities

  • Support the Head of L&D in implementing & delivering our L&D strategy aligned with the business needs and goals.
  • Co-ordination of all learning interventions, coaching and mentoring activities.
  • Promote and communicate Learning and Development within the unit through a variety of communication channels.
  • Carry out effective training on a range of subjects, with a focus on Guest Experience, Train the trainer, Health & Safety and Leadership content.
  • Managing our online learning platform for our casual workforce (Mapal One) as well as ensuring the completion of all mandatory training for our full-time team.
  • Complete post learning programme evaluation on key training delivered in the business to ensure that training is effective and meets the training objectives.
  • Ensure training records are effectively maintained so that records are readily available and support needs analysis and audit requirements.
  • Manage the administration of off job training, recording nominations, sending out joining instructions and pre-course forms, following up with feedback forms and issuing certificates.
  • Monitor, measure, and report to the Head of L&D on learning and people development.
  • Liaise with external training providers to ensure successful delivery of learning and return on investment.
  • To be the main point of contact for general training enquires and course administration.
  • Support with all administrative tasks relating to the L&D function from creating training manuals to answering emails.
  • Social Media lead - supporting with the design, administration, and content creation for all our social media platforms.
  • Assist the Head of L&D with the annual PDR process, including coaching, administration of PDR's and creation of training needs analysis.
  • Work closely with the HR teams in assisting with recruitment of colleague for all areas, with a particular emphasis on inductions.
  • To perform related duties and special projects as assigned.

FAQs

What is the salary for the L&D Coordinator position?

The salary for the L&D Coordinator position is £34,000 per annum.

What are the working days for this role?

The working days for this role are 5 out of 7 days per week.

Are there any healthcare benefits offered?

Yes, the position includes Medicash healthcare benefits, which cover dental, optical, and therapy treatments for the employee and up to 4 dependent children.

What type of training and development opportunities are available?

The role offers ongoing training and development, career pathways, and professional subscriptions paid by the company.

Is there a pension scheme included in the benefits?

Yes, the benefits package includes a pension scheme and life assurance.

How many days of annual leave do employees receive?

Employees receive 23 days of annual leave plus bank holidays, with an additional day off for their birthday.

What is the focus of the L&D Coordinator role?

The L&D Coordinator will coordinate, deliver, and implement training initiatives aligned with business needs, focusing on engagement and retention plans for employees.

Are there any discounts available to employees?

Yes, employees have access to various discounts including entertainment discounts, health and wellbeing discounts, travel discounts, and shopping discounts.

What kind of experience is required for this role?

Previous experience within the hospitality industry, either in a similar role or in operations, is required for this position.

Will I need to work on weekends occasionally?

Yes, the role may require occasional weekend work.

Who will the L&D Coordinator report to?

The L&D Coordinator will support and report to the Head of L&D.

Is a flexible approach important for this role?

Yes, a flexible approach is important as the role may require occasional work on weekends.

What kind of projects might I assist with in this role?

The L&D Coordinator may assist with related duties and special projects as assigned, including training manuals and annual performance reviews (PDR process).

How is training effectiveness evaluated in this role?

The L&D Coordinator will complete post-learning programme evaluations on key training delivered to ensure it meets objectives and effectiveness.

Is social media experience required for this position?

Yes, the candidate will be the social media lead, which includes supporting the design, administration, and content creation for all social media platforms.

myGwork - LGBTQ+ Business Community

The business community for LGBTQ+ professionals, graduates, inclusive employers and advocates for workplace equality.

Technology
Industry
11-50
Employees
2014
Founded Year

Mission & Purpose

myGwork is the largest global platform for the LGBTQ+ business community. Our mission is to make the workplace more inclusive for all by providing individual users and partner organizations access to a wide eco-system of services, including job opportunities, training, mentoring, employer branding, and free community events. Joining the platform is free for individual members, which supports myGwork’s goal of ensuring that the platform's benefits are as accessible and as far-reaching as possible. Corporate members get a tailored service, with carefully curated product packages to help them achieve all their DE&I goals. myGwork organizes two annual events, WorkFair – the largest virtual global career fair for the LGBTQ+ professionals, graduates and students, and WorkPride – a week-long global conference for the LGBTQ+ business community and allies during Pride Month. The company also recently launched the myGwork Academy, delivering practical and relevant LGBTQ+ training education to help create inclusive workplaces for all.