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L&D Specialist - Design, CS

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Remitly

23d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Education & Teaching
  • Manila
  • Quick Apply

AI generated summary

  • You should have 2+ years in L&D design, experience with LMS and multimedia tools, leadership in developing solutions, strong communication skills, and the ability to thrive in fast-paced environments.
  • You will assess L&D needs, create engaging curricula, design learning solutions, evaluate effectiveness, manage LMS, collaborate with stakeholders, and innovate training approaches.

Requirements

  • Minimum of two (2) years designing and developing instructor-led and web-based L&D solutions.
  • Deep expertise in a variety of proven L&D design methodologies and up-to-date with current industry L&D design best practices and tools.
  • Experience with various LMSs and proficiency in multimedia development and authoring tools (e.g., Adobe Captivate, Articulate Storyline 360).
  • Proven leadership in proposing, designing, and deploying capability development solutions.
  • Extensive experience working with business leaders of all levels and influencing design strategies for business impact.
  • Adept at designing L&D solutions working backward from measurable business KPIs.
  • Excellent command of English, both verbal and written.
  • Ability to operate effectively in an ambiguous, fast-paced, rapidly changing environment, managing multiple priorities simultaneously with minimal supervision.
  • Strong decision-making, influencing, and communication skills, with the capacity to engage with all departments and organizational levels.
  • Minimum of one (1) year of experience in a supervisory or managerial role.
  • Minimum of one (1) year of experience managing, mentoring, and developing L&D staff.
  • Comfort working as part of a team.
  • Experience in hyper-growth environments, with a strong preference for candidates who have worked with contact/call centers and in remittances.
  • An autonomous bias for action work ethic with a track record of delivering results.
  • Eager and quick to learn, with a high level of enthusiasm, focus, and motivation.
  • Bachelor’s degree in Instructional Design, Adult Education, Human Resource Management, an L&D related field, or equivalent professional experience.
  • Familiarity with the ADDIE L&D framework and program evaluation frameworks (e.g., Kirkpatrick).
  • Track record of employing the 70/20/10 Learning Integration Model.
  • Global experience designing and developing programs for diverse audiences.
  • Experience designing cutting edge L&D solutions and using innovative design methodologies.
  • Familiarity with Adobe applications (e.g., Illustrator, Premiere, Photoshop).
  • Basic understanding of web programming to create web pages, web applications, and other online content that can be displayed in a web browser.
  • Experience with Google Workspace tools, including Google Sites, Google Slides, Google Sheets, and Google Docs.
  • Excellent organization and prioritization skills.
  • Strong facilitation skills and experience delivering instructor-led training.

Responsibilities

  • Conduct comprehensive L&D needs assessments with defined data-driven success measures in collaboration with key stakeholders.
  • Create innovative, scenario-based L&D curricula for domain expertise, leadership, and soft-skills development.
  • Design dynamic, interactive, appealing, and consumable synchronous and asynchronous L&D solutions for instructor-led sessions and web-based learning.
  • Ensure all L&D solutions employ Adult Learning Principles.
  • Build formative and summative evaluation components in all L&D design work to assess topic knowledge transfer and application.
  • Assess and measure the impact and effectiveness of L&D offerings for improvement opportunities through data collection and analysis.
  • Manage the Learning Management System (LMS) administration and LMS training for new administrators.
  • Partner with L&D Design and Delivery peers to develop best-in-class L&D experiences that have measurable business impact.
  • Conduct topic shadow sessions and content reviews at a regular cadence to ensure L&D solutions align with current business needs.
  • Employ a continuous improvement mentality to elevate existing design approaches and output.
  • Continuously collaborate with business stakeholders to form strategic partnerships, establish shared ownership of L&D solutions, and identify improvement opportunities.
  • Stay up to date on L&D design software, tools, and best practices to innovate our L&D solutions.
  • Manage L&D projects successfully, ensuring timely execution of tasks from conception to completion.
  • Complete additional assignments as needed to help the team deliver on customer promises.

FAQs

What is the primary role of the L&D Design Specialist in Customer Success?

The primary role of the L&D Design Specialist in Customer Success is to identify and bridge capability gaps within the organization, equipping employees with the necessary skills and knowledge to achieve business goals through innovative learning and development solutions.

What qualifications are required for this position?

The position requires a minimum of two years of experience in designing L&D solutions, expertise in various L&D methodologies, proficiency with LMS and multimedia development tools, and experience in supervisory roles managing L&D staff.

Are there opportunities for continuous learning and certification programs?

Yes, the company offers continuous learning tools and certification programs as part of the employee benefits.

What tools and software should an applicant be familiar with?

Applicants should be familiar with various LMS platforms, multimedia development tools (such as Adobe Captivate and Articulate Storyline 360), and ideally have familiarity with Adobe applications and Google Workspace tools.

Is experience in a hyper-growth environment preferred?

Yes, candidates with experience in hyper-growth environments, particularly those who have worked with contact/call centers and in remittance services, are preferred.

What is the company's stance on diversity and inclusion?

The company is committed to nondiscrimination and creating an inclusive environment for all employees, celebrating diversity across its global organization.

How does the company support employee well-being?

The company offers various benefits, including mental health and family forming benefits, an onsite clinic, and subsidized meals to support employee well-being.

How often are L&D offerings evaluated for effectiveness?

The effectiveness of L&D offerings is assessed continuously through data collection and analysis, along with formative and summative evaluations included in design work.

What type of training will the L&D Design Specialist provide?

The L&D Design Specialist will create and deliver both synchronous (instructor-led) and asynchronous (web-based) training solutions, ensuring they align with adult learning principles.

Are strong facilitation skills necessary for this position?

Yes, strong facilitation skills are necessary, as the role involves delivering instructor-led training sessions.

We are united through our mission - to tirelessly deliver on our promise to immigrants sending money across the world.

Finance
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Remitly is a company that provides digital remittance services, enabling individuals to send money internationally in a safe, convenient, and cost-effective manner. Their ultimate mission is to transform the lives of immigrants and their families by providing them with financial inclusion and empowerment. Remitly's purpose is to create a global financial system that is more inclusive, accessible, and fair, allowing people to seamlessly send and receive money across borders, bridging the gap between loved ones and promoting economic opportunities worldwide.

Benefits

  • Continuing Education or Travel Stipend

    Spend up to $1,000 per year on costs related to continuing education or on travel to countries Remitly serves, allowing you to gain insights to our customer’s journeys.

  • Office Culture

    All of our office spaces offer our employees a place to collaborate and celebrate. With locally sourced artwork and vibrant designs, they create an environment that all can enjoy.

  • Flexible PTO, Schedules and Leaves

    Fill your cup up outside of work and take advantage of our generous paid time off policies, leave policies, and flex working hours to ensure you are able to meet the demands of life outside of work.

  • DEI Learning Opportunities

    Tap into the learning routines, resources and affinity groups Remitly provides to help you further your own DEI journey.