FAQs
What is the primary role of the L&D Design Specialist in Customer Success?
The primary role of the L&D Design Specialist in Customer Success is to identify and bridge capability gaps within the organization, equipping employees with the necessary skills and knowledge to achieve business goals through innovative learning and development solutions.
What qualifications are required for this position?
The position requires a minimum of two years of experience in designing L&D solutions, expertise in various L&D methodologies, proficiency with LMS and multimedia development tools, and experience in supervisory roles managing L&D staff.
Are there opportunities for continuous learning and certification programs?
Yes, the company offers continuous learning tools and certification programs as part of the employee benefits.
What tools and software should an applicant be familiar with?
Applicants should be familiar with various LMS platforms, multimedia development tools (such as Adobe Captivate and Articulate Storyline 360), and ideally have familiarity with Adobe applications and Google Workspace tools.
Is experience in a hyper-growth environment preferred?
Yes, candidates with experience in hyper-growth environments, particularly those who have worked with contact/call centers and in remittance services, are preferred.
What is the company's stance on diversity and inclusion?
The company is committed to nondiscrimination and creating an inclusive environment for all employees, celebrating diversity across its global organization.
How does the company support employee well-being?
The company offers various benefits, including mental health and family forming benefits, an onsite clinic, and subsidized meals to support employee well-being.
How often are L&D offerings evaluated for effectiveness?
The effectiveness of L&D offerings is assessed continuously through data collection and analysis, along with formative and summative evaluations included in design work.
What type of training will the L&D Design Specialist provide?
The L&D Design Specialist will create and deliver both synchronous (instructor-led) and asynchronous (web-based) training solutions, ensuring they align with adult learning principles.
Are strong facilitation skills necessary for this position?
Yes, strong facilitation skills are necessary, as the role involves delivering instructor-led training sessions.