FAQs
What is the role of an Omni Retail Education Executive at L'Oréal Luxe?
The role involves being the face of the brand, delivering brand education and training, supporting retail teams, and fostering a culture of coaching to enhance the consumer experience for YSL and Prada.
What are the key responsibilities of this position?
Key responsibilities include delivering training programs, creating education content, collaborating with stakeholders, evaluating training effectiveness, and driving a culture of coaching and development.
How often will I need to visit the head office?
You will be required to be at the head office once every fortnight.
What types of training will I be involved in?
You will deliver Omni Education trainings, support in-store team coaching, create training modules, and engage in services and technology-related training programs.
Who will I be collaborating with in this role?
You will collaborate with the Omni Retail Education Manager, Multi-brand training team, Heads of Luxe Training, Area Managers, and other key stakeholders related to brand education.
What are the core KPIs for this role?
Core KPIs include retail performance, category performance, BA turnover, NPS (Net Promoter Score), and CXE (Customer Experience).
Is there an emphasis on personal development in this role?
Yes, there is a strong emphasis on personal development, including fostering a coaching culture and ensuring continuous training for the BA workforce.
What type of benefits does L'Oréal offer?
L'Oréal offers competitive benefits including health and wellbeing support, an enhanced pension, annual leave, discounted products, private medical insurance, and family leave provisions.
Is L'Oréal committed to diversity and inclusion?
Yes, L'Oréal is committed to creating a diverse, equitable, and inclusive workplace where everyone's contributions are valued.
What are the expectations for field time in this role?
Field time will entail a mix of store visits, classroom training, and content building, with flexibility to adapt based on the needs of the brands and retail partners.