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Lead Administrative Support Assistant

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  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration

Requirements

  • Associate's Degree required, or equivalent combination of education and related experience.
  • 5-7 years of relevant experience, required.

Responsibilities

  • Leads and guides, trains and evaluates the performance of the staff; provides feedback to supervisor for performance appraisals.
  • Acts as a team leader and guides clerical staff in the performance of diversified administrative and secretarial duties.
  • Assists in scheduling and implementing work-flow changes.
  • Coordinates the preparation of patient charts; collects, sorts, files, locates and distributes needed information, materials, records and paperwork.
  • Participates in developing and delivering training related to operations.
  • Responds to and resolves complex patient questions and issues as needed.
  • Ensures key functions are handled in an accurate and timely manner.
  • Assists in resolving difficult or complex administrative issues, as needed.
  • Prepares and maintains various statistical data.
  • Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

FAQs

What are the primary responsibilities of the Lead Administrative Support Assistant?

The Lead Administrative Support Assistant leads and guides non-clinical personnel, performs complex administrative and secretarial duties, coordinates patient chart preparation, and resolves complex patient questions and issues, among other responsibilities.

What qualifications are required for this position?

An Associate's Degree is required, or an equivalent combination of education and related experience, along with 5-7 years of relevant experience.

Will there be opportunities for training and development in this role?

Yes, the Lead Administrative Support Assistant participates in developing and delivering training related to operations.

Is experience in a healthcare setting necessary for this position?

While the job description does not explicitly state that experience in a healthcare setting is necessary, relevant experience in a similar administrative role is required.

What is the process for performance evaluations in this role?

The Lead Administrative Support Assistant is responsible for providing feedback to the supervisor regarding the performance appraisals of the staff they guide and train.

Are there any additional responsibilities not listed in the job description?

Yes, the role may include related duties as required, which are considered essential functions of the job under the Americans with Disabilities Act.

What kind of issues will the Lead Administrative Support Assistant be responsible for resolving?

The Lead Administrative Support Assistant will assist in resolving difficult or complex administrative issues as needed and will respond to and resolve complex patient questions and issues.

Is there a specific salary range for this position?

The salary range is determined based on several factors, including location, specialty, service line, years of relevant experience, education, and internal equity, and may be modified in the future.

We’ve re-imagined what health care can be. Are you Made for this?

Science & Healthcare
Industry
10,001+
Employees
1997
Founded Year

Mission & Purpose

Northwell Health is New York State’s largest health care provider and private employer, with 21 hospitals, about 900 outpatient facilities and more than 12,000 affiliated physicians. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 85,000 employees – 18,900 nurses and 4,900 employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies

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