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Lead Assistant Manager

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EXL

11d ago

  • Job
    Full-time
    Senior Level

AI generated summary

  • You should drive quality initiatives, manage QCAs, analyze errors and data, support process improvements, ensure audit compliance, and facilitate best practice sharing for superior service delivery.
  • You will drive quality initiatives, manage QCAs, conduct error and data analysis, support process improvements, ensure compliance, and facilitate best practices for superior service delivery.

Requirements

  • * Drive quality initiatives to ensure superior service delivery by meeting / exceeding customer and stakeholders’ requirements.
  • * Managing QCAs - work allocation, completion and performance management
  • * Quality Analysis and identification of improvement opportunities
  • * Error Analysis using QC tools
  • * Data Analysis and Insights
  • * Deployment of Quality Functional practices
  • * Floor support to drive quality improvement
  • * Application of Sampling Techniques for focused sampling approach
  • * Managing process improvement initiatives and AIM idea generation / evaluation
  • * Support Business decision with data analytics - add value to process with continuous improvement
  • * Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
  • * Satisfactory completion for Internal Corporate Audits and External audits - ISO, KPMG, BISRA, as needed

Responsibilities

  • Drive quality initiatives to ensure superior service delivery by meeting / exceeding customer and stakeholders’ requirements.
  • Managing QCAs - work allocation, completion and performance management
  • Quality Analysis and identification of improvement opportunities
  • Error Analysis using QC tools
  • Data Analysis and Insights
  • Deployment of Quality Functional practices
  • Floor support to drive quality improvement
  • Application of Sampling Techniques for focused sampling approach
  • Managing process improvement initiatives and AIM idea generation / evaluation
  • Support Business decision with data analytics - add value to process with continuous improvement
  • Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
  • Satisfactory completion for Internal Corporate Audits and External audits - ISO, KPMG, BISRA, as needed

FAQs

What are the primary responsibilities of the Lead Assistant Manager?

The primary responsibilities include driving quality initiatives, managing QCAs, conducting quality and error analyses, data analysis, supporting process improvement initiatives, and ensuring successful completion of internal and external audits.

How does the Lead Assistant Manager contribute to quality improvement?

The Lead Assistant Manager drives quality improvement by providing floor support, deploying quality functional practices, applying sampling techniques, and identifying and implementing best practices.

What tools are utilized for error analysis?

QC tools are utilized for error analysis to identify and rectify issues effectively.

How is data analysis integrated into the role?

Data analysis is used to gain insights that support business decisions and drive continuous process improvements.

What types of audits does the Lead Assistant Manager oversee?

The Lead Assistant Manager ensures satisfactory completion for internal corporate audits and external audits, which may include ISO, KPMG, and BISRA.

Is there an expectation for the Lead Assistant Manager to identify improvement opportunities?

Yes, identifying improvement opportunities through quality analysis is a key responsibility of the Lead Assistant Manager.

What is the approach used for managing QCAs?

The Lead Assistant Manager is responsible for work allocation, completion, and performance management of QCAs.

How does the Lead Assistant Manager facilitate knowledge sharing?

They facilitate sharing of best practices both within and outside the organization and implement performance benchmarking.

What initiatives does the Lead Assistant Manager support for continuous process improvement?

They manage process improvement initiatives and support AIM idea generation and evaluation.

What sampling techniques are employed in this role?

Focused sampling approaches are employed using established sampling techniques for quality assessments.

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Consulting
Industry
10,001+
Employees
1999
Founded Year

Mission & Purpose

EXL Service, a leading business process solutions company, operates on a global scale, providing transformative outsourcing and technology services. The company's mission revolves around enhancing its clients' operational efficiency, reducing costs, and driving business growth through innovative solutions. EXL aims to be a strategic partner for its clients, offering expertise in areas such as finance and accounting, healthcare, insurance, and more. The purpose of EXL is to leverage advanced analytics, automation, and digital technology to empower businesses and help them navigate complex challenges. The firm is committed to delivering value and sustainable outcomes for its clients by combining domain knowledge with cutting-edge technology and data-driven insights.

Culture & Values

  • Collaboration

    Collaborate across boundaries, Take a lead in building partnerships, Grab the first opportunity to offer assistance, Celebrate others' success, Leverage the strength of diversity of EXL

  • Innovation

    Develop a deep insight into the clients' business Identify opportunities to find a better way, Positively challenge the status quo, Turn opportunities into real action, Encourage openness and dialogue

  • Excellence

    Deliver in all circumstances, Demonstrate high accountability, Practice excellence and deliver quality, Anticipate challenges and opportunities, Manage effective communication

  • Integrity

    Live the organization values, Maintain the highest ethical standards, Abide by rules, regulations and polices, Demonstrate honesty and consistency, Preserve confidentially of information

  • Respect

    Encourage and accept feedback, Embrace and respect diversity, Treat others with dignity, Deal in a fair, open and honest manner with others, Demonstrate respect for other organizations