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Lead Customer Experience Manager

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Sainsbury's

10d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Manchester
  • 6hrs left

AI generated summary

  • You should have leadership experience in a customer-focused role, a passion for team development, and a commitment to exceptional customer service—no specific industry background needed.
  • You will coach and motivate managers, enhance customer service, lead with clear communication, develop operational expertise, and make swift, accountable decisions in the store.

Requirements

  • Your leadership experience could be in any customer focussed industry, not necessarily Food Retail.
  • In fact, we’re keen to nurture the broadest mindsets in order to grow a management team that operates effectively across the store, so don’t worry if you don’t have the technical knowledge, we’re looking primarily for the desire to achieve success through your people and a love for connecting with customers.
  • You might currently be managing a smaller supermarket or convenience store or already in a team leadership role.
  • Maybe you’re looking for a new challenge after a career break or transferring from another big store retail environment or another sector.
  • Wherever you’re working now, you’ve demonstrated you can make a difference and love being part of a team.
  • What matters most is you – that you’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service.
  • After all, that’s what our stores are all about.

Responsibilities

  • You’ll be coaching, motivating and guiding your managers to work as a productive team, building their capabilities and leading them through change
  • You’ve mastered helping your team put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service and spot opportunities
  • You’ll be leading through communication; clearly articulating how we’re performing and inspiring improvements for now, and the next quarter
  • You will be developing yourself as the operational expert and acting as a role model for your team
  • You’re confident making decisions at pace and feel empowered and accountable to run your area of the store – and to deputise for the Store Manager

FAQs

What is the salary for the Lead Customer Experience Manager position?

The salary for the Lead Customer Experience Manager position is £33,800.

Where is the job located?

The job is located at the Urmston Store, Manchester, M41 0NA.

What type of contract is being offered for this role?

The position is a permanent contract.

What is the closing date for applications?

The closing date for applications is 7 December 2024.

What experience is required for this role?

Leadership experience in any customer-focused industry is required, although experience in Food Retail is not necessary.

What responsibilities will the Lead Customer Experience Manager have?

The Lead Customer Experience Manager will be responsible for leading a team of managers, enhancing the in-store customer experience, coaching and guiding the team to work effectively, and ensuring the store operates smoothly.

What kind of support and training will I receive if I’m hired?

Upon joining, you will receive a clear induction, orientation, and a training plan specific to your needs, along with ongoing support and coaching from your manager.

What are the opportunities for career progression in this role?

There are opportunities for advancement to roles such as Deputy Store Manager, Store Manager, or leadership positions in head office and across the Sainsbury’s family of brands.

What benefits are offered to managers in this position?

Benefits include a discount card, free food and hot drinks, generous holiday entitlement, pension matching, a share scheme, wellbeing support, colleague networks, a Cycle to Work scheme, and special offers on various services.

Is previous experience in retail essential for this role?

Previous experience in retail is not essential; however, a passion for customer service and the ability to inspire and lead a team is important.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.