Lead, User Experience Researcher

McDonald's

Jan 22

Applications are closed

Job
Full-time
Junior, Mid & Senior Level
Research & Development
Design
Chicago

Requirements

· 2-5 years of relevant professional experience
· Direct experience conducting design research across different types of methodologies (exploratory, generative, evaluative, qualitative, quantitative)
· Experience collaborating with multidisciplinary teams and cross-functional peers / stakeholders (e.g., product managers, designers, engineers, marketing, and other insights teams)
· Ability to think strategically regarding the application of data and research
· An understanding and appreciation for the accurate application of data and metrics in UX Research
· Eager to continuing develop research skills to the highest standards, including clear articulation of research objectives, thoughtful selection of methods, rigorous synthesis, and engaging and precise communication of findings
· Strong communications skills; in particular, the ability to clearly communicate key insights and recommendations to business partners through well-crafted narratives, frameworks, evidence from users, and visions of future user experiences that balance business and tech realities with creative long-term aspirations
· Exceptionally curious with strong collaboration, critical thinking, problem-solving, and analytical skills
· An urgency and hunger to immerse in the problem space. We’re not just sitting at our desks—we want to learn and draw inspiration from hospitality experiences at large
· A penchant for questioning assumptions and current ways of working and suggest new ones

Responsibilities

We’re seeking a design researcher who can:
Execute comprehensive research projects. This includes:
Strategizing: providing a perspective on opportunities for conducting research based on product and corporate strategy, as well as societal, cultural, and market trends and shifts
Scoping: working with domain teams to set timelines and determining resources
Planning: developing learning goals, choosing and/or creating research methods and activities (both qual and quant), recruiting participants, writing discussion guides, and collaborating with designers to create stimulus
Facilitating: running research sessions using appropriate methods based on learning objectives, and ensuring that research sessions are timely, engaging, productive, fruitful, and occasionally unexpected
Synthesizing: Making sense of the raw data captured in research and turning it into deep, meaningful, actionable insights and recommendations that drive product strategy and roadmaps, while balancing the realities of the business and restaurant operations
Socializing: Helping develop and sharing presentations, workshops, and other mediums to communicate research findings and recommendations to partners and stakeholders
Collaborate closely with other researchers, designers and cross-functional partners. This includes:
Identifying opportunities for research to learn more about users, their behaviors, needs, and desires
Contributing to the vision of the four main product areas alongside colleagues in Design, Product Management, and Tech
Being a trusted partner and point of contact for research and research-related activities to members of the design team, cross functional partners, and beyond
Engaging in design critiques within and outside your product area, providing perspectives rooted in customer insights
Participating in productive and engaging research and design workshops with peers, partners, and stakeholders from across the organization
Contribute to shaping the future of the UX Research team. This includes:
Proposing, trying, and implementing new ways of working (tools, processes, activities, etc.)
Contributing to a supportive and innovative culture in which UX Researchers can do the highest quality work
Suggesting sources of learning and inspiration including articles, books, podcasts, movies, field trips, and other experiences outside the four walls of McDonald’s
Support and highlight the value of research within the organization. This includes:
Promoting the importance and value of design research with colleagues and product area teams
Recommending moments for research to contribute in the product development process

FAQs

What is the expected salary range for this role?

The expected salary range for this role is $129,800 - $165,490 per year.

What qualifications are needed for this position?

The position requires 2-5 years of relevant professional experience, direct experience conducting various types of design research, and strong collaboration skills among other requirements.

Is this position eligible for bonuses?

Yes, this position is eligible for a bonus, calculated based on individual and company performance.

What benefits does McDonald's offer for this position?

McDonald's offers health and welfare benefits, a 401(k) plan, adoption and educational assistance programs, flexible work arrangements, and various time off policies.

What type of research methodologies should candidates be familiar with?

Candidates should have experience with exploratory, generative, evaluative, qualitative, and quantitative research methodologies.

Are employees encouraged to suggest new processes or tools?

Yes, employees are encouraged to propose, try, and implement new ways of working, including tools, processes, and activities.

What is the focus of the UX Research team at McDonald's?

The UX Research team is focused on delivering human-centered experiences to users across the globe and driving cohesive and meaningful experiences for customers and crew members.

How does McDonald's support diversity and inclusion in the workplace?

McDonald's is committed to diversity and promotes an inclusive work environment, providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities.

What is the role of the Research Lead within the UX Research team?

The Research Lead conducts comprehensive design research, collaborates with cross-functional teams, synthesizes findings, and helps shape the future of the UX Research team.

Is ongoing professional development encouraged for this role?

Yes, ongoing development of research skills to the highest standards is encouraged, including the articulation of research objectives and engaging communication of findings.

McDonald's

We’re serving up McDonald’s person by person. City by city. One community at a time. See our stories here.

Retail & Consumer Goods

Industry

10,001+

Employees

1955

Founded Year

Mission & Purpose

McDonald's is a global fast-food chain known for its iconic burgers, fries, and beverages. Since its founding in 1940, McDonald's has focused on delivering consistent, high-quality food with quick service in a family-friendly environment. Their mission is to provide a convenient, enjoyable dining experience for customers worldwide, emphasizing innovation and community engagement. McDonald’s aims to be the world’s best quick-service restaurant by maintaining quality, affordability, and accessibility.