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Learning and Development Specialist

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Education & Teaching
  • Omaha
  • Quick Apply

AI generated summary

  • You need a Bachelor's degree or equivalent, 3-5 years in training or employee relations, strong computer skills, leadership, communication, decision-making abilities, and commitment to customer service.
  • You will assess training needs, design and deliver training programs, manage materials, support management, resolve issues, and enhance training efficiency while ensuring compliance and strategic alignment.

Requirements

  • A minimum of a Bachelor’s Degree from an accredited college or university in Human Resources, Adult Education, or related field or equivalent experience preferred.
  • Three to five years training or employee relations experience preferred.
  • Two to three years’ customer service experience preferred.
  • Excellent computer skills including Contribute, Captivate, Photoshop, PowerPoint, and Excel.
  • Working knowledge of employee relations practices, including dispute resolution and investigation experience.
  • Demonstrated leadership abilities.
  • Strong presentation and public-speaking skills.
  • Strong verbal, listening, written communication skills required.
  • Excellent decision making skills.
  • Ability to organize/schedule and coordinate multiple tasks simultaneously.
  • Ability to be proactive, self motivated, and self-directed.
  • Knowledge of supervisory and management practices and policies.
  • Demonstrated commitment to excellent customer service.
  • Depth of practical experience in both technical and non-technical training.

Responsibilities

  • Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations.
  • Recommend solutions for performance issues and potential areas of training.
  • Conduct training needs assessments and oversee the training function.
  • Develop and organize training materials, multimedia visual aids, and other educational materials.
  • Manage key associate relations projects and initiatives that have strategic departmental impact.
  • Provide support to Management in responding to personnel issues.
  • Coordinate efforts to ensure the full utilization of all site training facilities, processes, resources, and equipment.
  • Work closely with management, ensure that policies, programs and processes are developed, implemented, communication and consistently administered in compliance with organizational objects and with relevant laws/ regulations.
  • Resolve and respond to training issues and questions from leaders and associates on the application and interpretation of processes, company policies, and current regulations.
  • Continuously seek and support new approaches, practices, and processes to improve the efficiency of training service offered.
  • Other duties as assigned.

FAQs

What is the primary responsibility of a Learning and Development Specialist at Werner Enterprises?

The primary responsibility is to develop and implement training strategies, plans, and processes to support departmental and organizational goals, ensuring associates have the skills necessary to perform their roles effectively.

What qualifications are preferred for this position?

A minimum of a Bachelor's Degree in Human Resources, Adult Education, or a related field is preferred, along with three to five years of training or employee relations experience and two to three years of customer service experience.

What skills are essential for a Learning and Development Specialist?

Essential skills include strong verbal, listening, and written communication, decision-making abilities, excellent computer skills (including software like PowerPoint and Excel), and strong presentation and public-speaking skills.

Is experience with employee relations necessary for this role?

Yes, a working knowledge of employee relations practices, including dispute resolution and investigation experience, is preferred for this position.

What types of training materials will be developed by the Learning and Development Specialist?

The Learning and Development Specialist will develop training materials, multimedia visual aids, and other educational resources to assist in the training process.

Will the Learning and Development Specialist need to collaborate with management?

Yes, the Specialist will work closely with management to ensure policies, programs, and processes are effectively developed and implemented in compliance with organizational objectives and relevant laws.

What type of experience is valued in this role?

Depth of practical experience in both technical and non-technical training is valued, along with demonstrated leadership abilities.

Is there a focus on continuous improvement in training services?

Yes, the role emphasizes continuously seeking and supporting new approaches, practices, and processes to improve the efficiency of training services offered.

How will training issues be handled?

The Learning and Development Specialist will resolve and respond to training issues and questions from leaders and associates regarding processes, company policies, and current regulations.

Does Werner Enterprises provide equal employment opportunities?

Yes, Werner Enterprises provides equal employment opportunities to all employees and applicants without discrimination based on various protected statuses.

We Keep America Moving

Transportation
Industry
10,001+
Employees
1956
Founded Year

Mission & Purpose

Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America. Werner maintains its corporate headquarters in Omaha, Nebraska and maintains offices in the United States, Canada and Mexico. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and expedited van; and temperature-controlled. The Werner Logistics portfolio includes truck brokerage, freight management, intermodal, international and final mile services. International services are provided through Werner’s domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.