FAQs
What is the primary responsibility of the Learning and Development Specialist?
The primary responsibility of the Learning and Development Specialist is to ensure that new Customer Service Agents are onboarded effectively into their roles, providing training and support to help them succeed.
Is this position remote or onsite?
This is an onsite position based out of our Jersey City, NJ office.
What kind of experience is required for this role?
A minimum of 3+ years of experience in HR, Learning and Development, or Customer Service is required.
What qualifications are needed to apply for this position?
Candidates should have at least a High School Degree or equivalent, along with excellent presentation and communication skills.
Will the Learning and Development Specialist have any customer service duties?
Yes, the specialist is expected to spend 25% of their time acting as a Customer Service agent, responding to customer inquiries to stay updated with processes and expectations.
Are there opportunities for travel in this role?
Yes, the specialist should be open to regular travel for events and team meetings at various Fanatics offices.
What skills are necessary for this position?
Essential skills include strong interpersonal abilities, multitasking, prioritization, curiosity for learning, and a team-first mentality.
What is the process for obtaining a gaming license for this role?
The candidate must be able to obtain gaming licenses as a condition of employment, though specific details about the process may be discussed during the hiring process.
How does the Learning and Development Specialist contribute to team engagement?
The specialist will act as the onsite community manager for the NJ office, managing relationships with facilities management, coordinating team activities, and supporting a positive workplace experience.
What is the company focus of Fanatics Betting & Gaming?
Fanatics Betting & Gaming focuses on building a leading global digital sports platform, offering products and services in sports betting, collectibles, and fan gear to enhance the experience for sports fans worldwide.