FAQs
What is the primary role of a Learning & Development Manager at Hilton?
The primary role is to act as a change catalyst for cultural and organizational transformation through the development of functional excellence among Team Members.
What are the key responsibilities of the Learning & Development Manager?
Key responsibilities include supporting departments in developing functional excellence, acting as a change catalyst for transformation, providing input on training aspects for hotel activities, supporting individual and team development, inducting and mentoring new Team Members, and preparing annual training plans.
What qualifications are preferred for this position?
Tertiary qualifications or other collegiate-level degrees in Training or Human Resources are preferred.
What skills are necessary for a Learning & Development Manager?
Necessary skills include thorough knowledge of learning and development tools, excellent communication and presentation skills, strong people management skills, ability to develop interpersonal relationships, positive attitude, and proficiency with computer programs like Microsoft Word and PowerPoint.
Is the Learning & Development Manager expected to work independently?
Yes, the Learning & Development Manager should have the ability to work independently as well as in teams.
How does Hilton view its Team Members?
Hilton views its amazing Team Members as the heart of its hospitality experience, essential for creating remarkable experiences for guests.
What emphasis does the role place on customer service?
The role places a strong emphasis on delivering a high level of customer service, both internally and externally.
Are there specific grooming and presentation standards for this role?
Yes, exceptional grooming and presentation standards are expected for this position.
How often does the Learning & Development Manager interact with hotel leaders?
The Learning & Development Manager interacts with hotel leaders responsible for people development on a daily basis.
Is flexibility required in this position?
Yes, flexibility to respond to a range of different work situations is required.