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Learning & Development Manager

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Hilton

15d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Cape Town

AI generated summary

  • You need strong learning tools knowledge, excellent communication and people skills, a positive attitude, customer service focus, grooming standards, flexibility, and relevant qualifications.
  • You will support departmental training, mentor new team members, partner with leaders for development programs, monitor training effectiveness, and prepare annual training plans and calendars.

Requirements

  • Thorough knowledge of modern learning and development tools and technique
  • Excellent communication and presentation skills
  • Excellent people management skills
  • Demonstrated ability to develop interpersonal relationships
  • Positive attitude
  • Committed to delivering a high level of customer service, both internally and externally
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure
  • Ability to work on their own or in teams
  • Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
  • Exceptional presentation and grooming
  • Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources

Responsibilities

  • Support departments in developing cutting edge functional excellence and in developing leadership capabilities
  • Act as a change catalyst in the cultural and organizational transformation of the Hotel
  • Provide key input of Training aspects for all activities and plans of the Hotel
  • Support individual and team development, career development, and training and experience-based learning
  • Induct, coach, and mentor new Team Members
  • Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
  • Partner with department to deliver training programs and other organizational and leadership development interventions
  • Monitor and conduct learning and development reviews with each department
  • Prepare annual training plans and training calendars for the hotel

FAQs

What is the primary role of a Learning & Development Manager at Hilton?

The primary role is to act as a change catalyst for cultural and organizational transformation through the development of functional excellence among Team Members.

What are the key responsibilities of the Learning & Development Manager?

Key responsibilities include supporting departments in developing functional excellence, acting as a change catalyst for transformation, providing input on training aspects for hotel activities, supporting individual and team development, inducting and mentoring new Team Members, and preparing annual training plans.

What qualifications are preferred for this position?

Tertiary qualifications or other collegiate-level degrees in Training or Human Resources are preferred.

What skills are necessary for a Learning & Development Manager?

Necessary skills include thorough knowledge of learning and development tools, excellent communication and presentation skills, strong people management skills, ability to develop interpersonal relationships, positive attitude, and proficiency with computer programs like Microsoft Word and PowerPoint.

Is the Learning & Development Manager expected to work independently?

Yes, the Learning & Development Manager should have the ability to work independently as well as in teams.

How does Hilton view its Team Members?

Hilton views its amazing Team Members as the heart of its hospitality experience, essential for creating remarkable experiences for guests.

What emphasis does the role place on customer service?

The role places a strong emphasis on delivering a high level of customer service, both internally and externally.

Are there specific grooming and presentation standards for this role?

Yes, exceptional grooming and presentation standards are expected for this position.

How often does the Learning & Development Manager interact with hotel leaders?

The Learning & Development Manager interacts with hotel leaders responsible for people development on a daily basis.

Is flexibility required in this position?

Yes, flexibility to respond to a range of different work situations is required.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay