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Leasing Associate - Deveraux

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  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Hospitality & Retail
  • Denver

Requirements

  • Qualifications:
  • Education: High school diploma or equivalent is required. A college degree or related coursework is preferred.
  • Experience: One to two years of customer service and/or sales experience required. Retail experience is preferred.
  • Knowledge, Skills and Abilities Required:
  • Thorough knowledge of Landlord Tenant and Fair Housing Laws.
  • Excellent communications and organizational skills.
  • Ability to work in a mobile leasing environment.
  • Skilled in Microsoft Word, Excel and Outlook. Yardi software preferred.
  • Basic office organizational skills.
  • Ability to understand and clearly explain legal and lease documents.
  • Ability to work well with people and develop a positive rapport.
  • Strong diplomacy skills.
  • Strong verbal and written communication skills.
  • Ability to accurately perform basic to intermediate mathematical functions.
  • Independent decision making ability within set parameters.
  • Ability to prioritize and accurately perform multiple tasks concurrently.
  • Strong customer service orientation.

Responsibilities

  • Act as the first point of contact at the property, providing an exceptional customer experience to all.
  • Responsible for leasing apartment homes while following the Point of Sale Process including the tour, lead follow-up, application, lease file and move-in coordination in compliance with applicable laws, company expectations and procedures.
  • Act as a liaison for Residents and management, ensuring excellent communication, and maintaining documentation of all interactions and follow-up regarding Resident concerns.
  • Maintain accurate knowledge of all information regarding the lease document, community, amenities, condition of all vacant units, models and common areas.
  • Work with the Sales Team to increase property income, resident retention, and lease renewals, as well as encouraging sales on other income opportunities, through the Point of Sale Renewal program.
  • Collect security deposits, rents and all other funds associated with leasing and document each transaction properly in the community’s management software system.
  • Maintain accurate documentation and follow up on all leasing activity including, but not limited to, phone calls, guest visits, new leases and lease renewals; enter all activity into property management software daily.
  • Maintain communication with the Sales and Maintenance Teams regarding the status of units, work orders, etc.
  • Promote positive online reviews to support reputation management goals.
  • Maintain confidentiality of sensitive documents and information.
  • Regularly inspect the customer journey path (including online advertising) to ensure information accuracy and property cleanliness.
  • Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.
  • Organize, attend and monitor various community recreational and social activities.
  • Maintain a positive relationship with all Sales and Maintenance staff to ensure excellent inside customer service, teamwork, and accountability.
  • Represent the community and Holland Partner Group in a professional manner at all times.
  • Conform to company apparel standards and set a positive example for all Associates.
  • Perform all other duties as directed and assist the overall team effort in any way possible.

FAQs

What is the salary range for the Leasing Associate position at Deveraux?

The salary range for the Leasing Associate position at Deveraux is $19.00-$22.00 per hour, with potential for commission and bonus.

What are the application deadlines for this position?

The application deadline for the Leasing Associate position at Deveraux is July 14, 2024.

What are the key responsibilities of a Leasing Associate at Deveraux?

Key responsibilities include leasing apartment homes, providing exceptional customer service, maintaining accurate knowledge of the property, promoting positive online reviews, participating in market surveys and outreach marketing activities, and maintaining a positive relationship with the sales and maintenance teams.

What qualifications are required for the Leasing Associate position at Deveraux?

A high school diploma or equivalent is required, with one to two years of customer service and/or sales experience. Retail experience is preferred.

What skills and abilities are required for the Leasing Associate position at Deveraux?

Skills and abilities required include thorough knowledge of Landlord Tenant and Fair Housing Laws, excellent communication and organizational skills, proficiency in Microsoft Word and Excel, ability to work well with people, strong customer service orientation, and ability to work in a mobile leasing environment.

We strive to develop the perfect platform for your success

Real Estate
Industry
501-1000
Employees
2001
Founded Year

Mission & Purpose

Holland Partner Group (HPG) is a fully-integrated real estate investment company with two decades of experience, over 750 team members, and a business volume that exceeded $2 billion in 2019. Recognized as the most consistent and reliable delivery mechanism in the real estate industry, HPG’s vertically integrated platform consists of five operating companies with expertise in development, construction, acquisition, redevelopment, and property management. HPG principals have completed a development and acquisition transaction volume that represents more than 50,000 apartment homes and exceeds $20 billion. Maintaining an unwavering focus on the most exceptional markets and properties, HPG has demonstrated success time and time again on projects in the most high-growth Western U.S. markets including Seattle, Portland, Los Angeles, Denver, San Diego, and the San Francisco Bay Area We accomplish our investment objectives in strategic alignment with capital partners through five integrated operating companies: Development, Construction, Acquisition, Redevelopment and Management. Holland’s team members strive to deliver exceptional service and performance, demonstrating personal integrity and establishing a culture that respects, values, and incorporates each of our associates. Mission: To earn the right to remain the premiere developer of institutional-grade real estate in each of our target markets by initiating projects that reflect best-in-class: location, accessibility, function, design, sustainability, and economic performance. Core Values: 1.) Great People 2.) Exceptional Service 3.) Great Business 4.) Have Fun 5.) Sustainable Approach