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Leave Administration Specialist

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Dallas

AI generated summary

  • You should have a Bachelor's degree, 4+ years in absence management, knowledge of FMLA and ADA, HR/payroll experience, strong customer service skills, and legal work rights in the U.S.
  • You will handle leave inquiries, ensure compliance, coach staff on policies, manage FMLA claims, coordinate with vendors, update records, track documentation, and recommend process improvements.

Requirements

  • A Bachelor’s Degree is highly desired
  • Four or more years of professional experience in absence management is preferred; Customer Service experience is preferred
  • Knowledge of FMLA, State Leave regulations and requirements and ADA is required
  • Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite
  • Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing
  • Legal right to work in the United States

Responsibilities

  • Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
  • Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
  • Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves
  • Provide employees/managers with information and assistance regarding potential leaves
  • Produce and track all required documentation
  • Assess, adjudicate, and track all FMLA claims and available time
  • Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves
  • Update employee records in the HR/Payroll system as appropriate
  • Escalate issues to the proper management resource as appropriate
  • Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
  • Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
  • Consult with clients on best practices and policy reviews for compliance
  • Support new client onboarding process
  • Assist with client projects as needed

FAQs

What is the job title for this position?

The job title is Leave Administration Specialist.

What are the primary responsibilities of the Leave Administration Specialist?

The primary responsibilities include processing incoming communications regarding leaves of absence, maintaining compliance with leave policies, coaching employees and managers, assessing and tracking FMLA claims, coordinating leaves with vendors, and supporting new client onboarding.

What qualifications are required for this position?

A Bachelor’s Degree is highly desired, along with four or more years of experience in absence management and knowledge of FMLA and ADA regulations. Customer service experience is preferred.

Is prior experience with HR/Payroll systems necessary?

Yes, hands-on experience with HR/Payroll systems is desired for this position.

How does Lockton support employee growth and career development?

Lockton provides opportunities to help employees grow and create a rewarding career path, supporting their overall health and wellbeing with industry-leading health insurance and additional resources.

Are there multiple locations for this job?

Yes, the secondary locations include Houston, San Antonio, Plano, New Orleans, and Baton Rouge.

What is the work schedule for this position?

The schedule for this position is full-time.

What type of work environment does Lockton provide?

Lockton provides a hybrid workplace environment.

Does Lockton have a commitment to diversity and inclusion?

Yes, Lockton is committed to an inclusive culture, believing in treating everyone with respect and dignity, and valuing the diversity of backgrounds and experiences.

Can you describe the customer service expectations for this role?

The role requires a strong disposition toward customer service, including providing prompt and accurate assistance to employees regarding absence management.

Finance
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

What makes Lockton stand apart is also what makes us better: independence. Lockton's private ownership empowers its 10,750+ Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, Lockton delivers the deep understanding needed to accomplish remarkable results.