Logo of Huzzle

Home

Matches

Explore

Manage

Leave Administration Specialist

image

Lockton Companies

25d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Dallas

AI generated summary

  • You need a Bachelor's degree, 4+ years in absence management, knowledge of FMLA/ADA, HR/Payroll systems experience, and strong customer service skills. Legal work status in the U.S. is required.
  • You will process leave requests, maintain compliance, coach employees, track documentation, assess claims, coordinate with vendors, update records, address issues, and support client onboarding.

Requirements

  • • A Bachelor’s Degree is highly desired
  • • Four or more years of professional experience in absence management is preferred; Customer Service experience is preferred
  • • Knowledge of FMLA, State Leave regulations and requirements and ADA is required
  • • Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite
  • • Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing
  • • Legal right to work in the United States

Responsibilities

  • Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
  • Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
  • Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves
  • Provide employees/managers with information and assistance regarding potential leaves
  • Produce and track all required documentation
  • Assess, adjudicate, and track all FMLA claims and available time
  • Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves
  • Update employee records in the HR/Payroll system as appropriate
  • Escalate issues to the proper management resource as appropriate
  • Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
  • Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
  • Consult with clients on best practices and policy reviews for compliance
  • Support new client onboarding process
  • Assist with client projects as needed

FAQs

What is the primary role of a Leave Administration Specialist at Lockton?

The primary role of a Leave Administration Specialist is to provide excellent customer service to employees regarding all aspects of absence management, including processing leaves of absence, maintaining compliance with relevant policies, and assisting employees and management with information about leave options.

What types of leave does the Leave Administration Specialist handle?

The Leave Administration Specialist handles various types of employee leaves of absence, including Short Term Disability, FMLA, Long Term Disability, and unpaid leaves.

What qualifications are preferred for this position?

A Bachelor’s Degree is highly desired, along with four or more years of professional experience in absence management, knowledge of FMLA, state leave regulations, and ADA requirements.

Is customer service experience necessary for this role?

Yes, customer service experience is preferred as the role involves providing prompt and accurate service to employees regarding their leave inquiries.

What tools does the Leave Administration Specialist use to maintain compliance?

The Leave Administration Specialist utilizes provided tools to ensure compliance with federal, state, local, and union-specific leave policies, ensuring all processes are followed correctly.

What kind of work environment can a candidate expect?

The work environment is hybrid, allowing for both remote work and in-office collaboration.

How does Lockton support diversity and inclusion?

Lockton is committed to an inclusive culture where all individuals are treated with respect and dignity. The company recognizes that diverse backgrounds and experiences are vital for their success and strives to cultivate a caring culture.

What is the significance of the Leave Administration Specialist in relation to client onboarding?

The Leave Administration Specialist supports the new client onboarding process by assisting with compliance and best practices related to absence management.

Are there opportunities for professional growth at Lockton?

Yes, Lockton empowers employees to grow and provides opportunities to create rewarding career paths that align with individual goals and visions.

What other benefits does Lockton offer besides health insurance?

Lockton offers additional options to support overall health and wellbeing, although specific details about these options are not provided in the job description.

image

Lockton Companies

Finance
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

What makes Lockton stand apart is also what makes us better: independence. Lockton's private ownership empowers its 10,750+ Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, Lockton delivers the deep understanding needed to accomplish remarkable results.