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Leave of Absence Specialist

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Salesforce

7d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Dublin
  • Quick Apply

AI generated summary

  • You need 3 years in HR with leave management, a bachelor's degree, fluency in a European language, and experience in employee relations. Adaptability and strong influencing skills are essential.
  • You will advise employees on Leave of Absence policies, track trends using Service Cloud, coordinate with departments, maintain confidentiality, and participate in special projects.

Requirements

  • Minimum 3 years’ experience in human resources, including leave including leave management/employee benefit experience.
  • Bachelor's degree.
  • French, German, Italian, Dutch or Spanish speaker
  • Prior experience in a centralized employee relations or human resource function preferred.
  • Ability to build, develop, implement and engage in new service delivery approaches.
  • Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment. Adept understanding of client motivations and business difficulties; leverages inputs to influence business decisions.

Responsibilities

  • Interpret and apply understanding of Leave of Absence, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees.
  • Use Concierge knowledge to identify trends and recommend solutions for Leave of Absence-related matters to aid in Tier 0 and Tier 1 resolution.
  • Consults with Benefits department, Payroll, ESBPs, Salesforce legal counsel, as necessary.
  • Track, report and analyze case trends using Service Cloud, a Salesforce technology-based case management system.
  • Lead or participate on special projects/programs requiring Leave of Absence specialist input.
  • Evangelist of continued adoption of the shared services Tier 2 model.
  • Maintains a high level of confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.

FAQs

What is the primary role of a Leave of Absence Specialist?

The primary role of a Leave of Absence Specialist is to interpret and apply company policies and regulations related to Leave of Absence, provide guidance to employees, and analyze case trends to recommend solutions.

What are the minimum qualifications required for this position?

The minimum qualifications required include a Bachelor's degree and at least 3 years of experience in human resources, specifically in leave management or employee benefits.

Is proficiency in any language required for this role?

Yes, candidates must be able to speak French, German, Italian, Dutch, or Spanish.

What systems or tools does the Leave of Absence Specialist use?

The Leave of Absence Specialist uses Service Cloud, a Salesforce technology-based case management system, to track, report, and analyze case trends.

Is confidentiality important in this position?

Yes, maintaining a high level of confidentiality in accordance with HIPAA regulations is a key responsibility of the Leave of Absence Specialist.

Will the Leave of Absence Specialist work with other departments?

Yes, the specialist will consult with the Benefits department, Payroll, Employee Success Business Partners (ESBPs), and Salesforce legal counsel as necessary.

Can I apply for this position if I have a disability?

Yes, Salesforce is committed to providing an inclusive recruitment process and offers accommodations for applicants with disabilities.

What kind of projects will the Leave of Absence Specialist participate in?

The specialist will lead or participate in special projects or programs that require their input regarding Leave of Absence matters.

Does Salesforce promote a diverse and inclusive work environment?

Yes, Salesforce is dedicated to creating a diverse and inclusive workforce, as reflected in their equality initiatives and commitment to equal employment opportunities.

Are there opportunities for career growth in this role?

Yes, Salesforce encourages employees to drive their performance and career growth, providing opportunities to chart new paths within the company.

Salesforce

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Mission & Purpose

Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and a wide range of enterprise applications. Their platform enables businesses to manage customer interactions, sales processes, marketing campaigns, and service operations in a centralised and efficient manner. Salesforce's ultimate mission is to empower companies to connect with their customers, partners, and employees in meaningful ways, fostering stronger relationships and driving business growth. Their purpose is to revolutionise the way businesses operate by offering a comprehensive suite of cloud-based tools and applications that streamline processes, enhance collaboration, and enable organisations to make data-driven decisions. With a strong focus on innovation, customer success,