Legal Analyst

Wipro

6d ago

Job
Full-time
Mid & Senior Level
Customer Relations
Business, Operations & Strategy
Pune

AI generated summary

You must gather customer needs, detail RFPs, coordinate with teams, conduct testing, and ensure satisfaction while leveraging industry knowledge and strong communication skills.
You will gather customer requirements, coordinate with teams, design solutions, ensure quality deliverables, maintain client relationships, and conduct market research to enhance business outcomes.

Requirements

Customer requirements gathering and engagement
Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
Understand and communicate the financial and operational impact of any changes
Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
Empower the customers through demonstration and presentation of the proposed solution/ prototype
Maintain relationships with customers to optimize business integration and lead generation
Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
Engage with delivery team to ensure right solution is proposed to the customer
Periodic cadence with delivery team to:
Provide them with customer feedback/ inputs on the proposed solution
Review the test cases to check 100% coverage of customer requirements
Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
Deploy and facilitate new change requests to cater to customer needs and requirements
Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
Use data modelling practices to analyze the findings and design, develop improvements and changes
Ensure 100% utilization by studying systems capabilities and understanding business specifications
Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
Support Project Manager/ Delivery Team in delivering the solution to the customer
Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
Ensure Customer Satisfaction through quality deliverable on time
Build domain expertise and contribute to knowledge repository
Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
Write whitepapers/ research papers, point of views and share with the consulting community at large
Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
Functional Competencies/ Skill
Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the IT industry - Expert
Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and facilitate the process of providing solutions for problems and opportunities - Competent
Process Excellence - Execute projects with end-outcome and process focus, along with understanding of end to end delivery processes and its governance - Competent
Documentation and research orientation - Ability to articulate the requirements apply & document them and perform market/ secondary research on the new upcoming areas of expertise - Expert
Behavioral Competencies
Problem solving and decision making
Execution excellence and passion for results
Passion for results
Relationship Building
Teamwork
Managing complexity
Effective communication

Responsibilities

Customer requirements gathering and engagement
Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
Engage and interact with internal team - project managers, pre- sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
Understand and communicate the financial and operational impact of any changes
Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
Empower the customers through demonstration and presentation of the proposed solution/ prototype
Maintain relationships with customers to optimize business integration and lead generation
Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
Engage with delivery team to ensure right solution is proposed to the customer
Periodic cadence with delivery team to:
Provide them with customer feedback/ inputs on the proposed solution
Review the test cases to check 100% coverage of customer requirements
Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
Deploy and facilitate new change requests to cater to customer needs and requirements
Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
Use data modelling practices to analyze the findings and design, develop improvements and changes
Ensure 100% utilization by studying systems capabilities and understanding business specifications
Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
Support Project Manager/ Delivery Team in delivering the solution to the customer
Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
Ensure Customer Satisfaction through quality deliverable on time
Build domain expertise and contribute to knowledge repository
Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
Write whitepapers/ research papers, point of views and share with the consulting community at large
Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

FAQs

What is the primary purpose of the Legal Analyst role?

The primary purpose of the Legal Analyst role is to bridge the gap between customers and the Wipro delivery team, ensuring that customer requirements are comprehended and articulated accurately to deliver appropriate solutions.

What are the main responsibilities of a Legal Analyst?

The main responsibilities include gathering customer requirements, coordinating with client engagement partners, constructing workflow charts, engaging with the delivery team to ensure accurate solutions, and maintaining relationships with customers for feedback and improvement.

Who does the Legal Analyst interact with?

The Legal Analyst interacts with various stakeholders, including pre-sales teams, project managers, delivery teams, testing/QA teams, client partners, and customers, both internally and externally.

What competencies are required for the Legal Analyst role?

Required competencies include domain/industry knowledge, leveraging technology, process excellence, and documentation and research orientation.

Is prior experience in IT or legal domains advantageous for this role?

Yes, prior experience in IT or legal domains is generally advantageous as it helps in understanding the relevant requirements and solutions.

How does the Legal Analyst ensure the satisfaction of customer needs?

The Legal Analyst ensures customer satisfaction by engaging in periodic feedback sessions, validating proposed solutions through demonstrations, and making necessary adjustments based on customer inputs.

What kind of documentation is expected from a Legal Analyst?

A Legal Analyst is expected to document requirements, write specifications, prepare whitepapers and research papers, and maintain a knowledge repository for future reference.

What metrics are used to evaluate the performance of a Legal Analyst?

Performance is measured through customer engagement, service delivery management, knowledge management metrics, and the quality and timeliness of documentation and proposals.

Does the role involve any change management responsibilities?

Yes, the role involves deploying and facilitating change requests based on customer needs and working with the delivery team to implement necessary adjustments.

Is teamwork important for the Legal Analyst position?

Yes, teamwork is critical for the Legal Analyst position as collaboration with internal teams and stakeholders is essential for successful solutioning and project execution.

Wipro

Technology

Industry

10,001+

Employees

1945

Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.