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Legal Back-Office Advisor

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Concentrix

16d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Legal
  • Lisbon

AI generated summary

  • You must be fluent in Dutch and English (B2), possess excellent communication skills, have customer service experience, and be proactive, self-motivated, and a team player.
  • You will verify transport operators' compliance with passenger rights, assess customers' legal claims, and collaborate with lawyers and enforcement bodies for effective claim management.

Requirements

  • Have a high level of Dutch and fluent in English (B2)
  • Have excellent communication skills
  • Have previous experience in Customer Service or as a tourism/travel representative is a plus
  • Are proactive, self-motivated, and a great team player

Responsibilities

  • Verify if transport operators are treating all passengers by their rights.
  • Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
  • Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer’s claiming foundations.

FAQs

What is the job title for this position?

The job title for this position is Legal Back-Office Advisor (Dutch-speaking) - Airline Company.

Where is the job located?

The job is located in Lisbon, Portugal.

What qualifications are required for this role?

Applicants must have a high level of Dutch and fluency in English (B2), excellent communication skills, and previous experience in Customer Service or as a tourism/travel representative is a plus.

Is prior legal experience necessary for this position?

No, prior legal experience is not strictly necessary, but experience managing legal claims or working with legal entities would be advantageous.

What are the working hours for this position?

This position is a full-time role; specific working hours may vary.

What opportunities for career development does Concentrix offer?

Concentrix offers career development programs, specialized courses, and language classes, as well as a robust structure for internal promotion.

Is training provided for new employees?

Yes, all new employees receive full paid training on the company and the project they will be working on.

What are some benefits offered with this position?

Benefits include a competitive salary and performance bonus, indefinite contracts (negotiable), a central location in Lisbon, referral bonuses, and career development programs.

Is there an option to work remotely?

The position is on-site, but there may be some flexibility in working arrangements.

Are there any specific language requirements for this job?

Yes, a high level of Dutch is required, along with fluency in English.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.